IT Support Specialist
19 hours ago
Career Professionals, Inc. is seeking a highly skilled IT Support Specialist to join our team. This role involves providing top-notch support for our network infrastructure and ensuring seamless system performance.
Key Responsibilities:
- Active Directory and MS Exchange Administration: The successful candidate will be responsible for performing user account resets and modifications, adding accounts to security groups, modifying quotas on Windows servers, creating and modifying distribution lists, creating and modifying shared mailboxes, and modifying SMTP addresses.
- Troubleshooting and Problem-Solving: Our ideal candidate will diagnose and solve issues with single and multi-user systems using maintenance tools and problem-solving skills.
- Service Level Management: The IT Support Specialist will establish and adhere to service level response and resolution times for all systems.
- Collaboration and Communication: This role requires effective communication with management, team members, and various customer groups.
- Technical Skills Development: We are looking for someone who demonstrates a propensity to take ownership in learning new business and technical skills to develop processes or applications that enhance the group's ability to achieve its goals.
Requirements:
- Technical Competencies: The successful candidate must have knowledge of PC hardware and architecture, desktop operating system internals, and ITIL certification/knowledge in IT Service Management.
- Software Requirements: Required knowledge/competencies include Windows 10, MS Office, Web Browsers, TCP/IP Client Software, Acrobat Reader, Instant Messaging tools, Mainframe, Active Directory, Service Now, VPN, and familiarity with supporting iOS devices and Mac OS.
- Network Protocols: Understanding of network protocols for a LAN and WAN, including remote connectivity.
About Us
Career Professionals, Inc. is a dynamic organization committed to excellence in providing high-quality services. We offer a collaborative work environment and opportunities for growth and development.
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