Nityo Infotech Refrigeration and HVAC Support Specialist

1 day ago


Quezon City, National Capital Region, Philippines Nityo Infotech Full time

At Nityo Infotech, we are seeking a skilled Refrigeration and HVAC Support Specialist to join our team. This role will involve providing top-notch support to our clients by managing and resolving refrigeration and HVAC alarms in a timely manner.

About the Role

This is an exciting opportunity for individuals with experience in interactive customer service or offshore service operations to leverage their skills in a dynamic environment.

As a Refrigeration and HVAC Support Specialist, you will be responsible for:

  • Monitoring and diagnosing refrigeration/HVAC alarms based on Service Level Agreements.
  • Documenting alarm details and communicating with external customers via calls or emails.
  • Performing graph analysis and providing sound troubleshooting decisions.
  • Addressing inbound calls, service requests, and work order updates.

To be successful in this role, you will need:

  • A graduate degree from any 4-year program.
  • At least 6 months to 1 year of relevant experience.
  • Experience in interactive customer service or offshore service operations is a plus.
  • Proficiency in MS Office (Outlook, Word, PowerPoint, SharePoint, Excel).
  • Familiarity with tools like Salesforce, VMWare, and Lumity systems is an advantage.

The ideal candidate will thrive in a dynamic, high-demand environment and be willing to adapt to shifting schedules (including weekends) and overtime during critical days or peak seasons.



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