Business Client Partnership Specialist

1 day ago

Cabuyao, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱30,000 - ₱50,000
About the Role

As a Customer Success Specialist, you will be responsible for collaborating with Sales teams to acquire new clients and deliver exceptional client experiences. Your role involves close collaboration with cross-functional teams to ensure successful project delivery in adherence to our processes and quality benchmarks.

Key Responsibilities:
  • Client Engagement: Engage with Enterprise leaders and business owners to align on delivery approaches for identified opportunities.
  • Sales Collaboration: Collaborate with Sales teams to acquire new clients and deliver exceptional client experiences.
  • Resource Management: Coordinate with Talent teams to identify and secure resources for each client project.
  • Team Leadership: Manage a team comprising Marketers, Creative professionals, Sales representatives, and Operations personnel.
  • Project Execution: Oversee project execution and delivery as necessary.
  • New Business Development: Develop strategies for new business development and ensure successful project delivery in adherence to our processes and quality benchmarks.
  • Customer Retention: Facilitate client involvement throughout the project lifecycle and address concerns promptly.
  • Relationship Building: Cultivate enduring relationships with all clients and partner with the Managed Delivery team to oversee project management.
  • Operational Excellence: Prepare revenue forecasts, resource estimates, timesheets, billing details, and regular reports for engagements.
Requirements
  • A bachelor's degree is required.
  • Over a decade of experience in project management, account management in marketing or technology consulting sectors.
  • Demonstrated ability to foster and nurture robust working relationships with clients.
  • Experience collaborating with distributed teams and operating as a remote member within a dynamic team while meeting deadlines.
  • Excellent communication skills in both written and spoken English.
About Our Culture

We value quality and excellence. Our goal is to provide top talent to clients and build a world-class team of professionals who innovate and lead. We strive to create a collaborative environment that fosters growth, creativity, and mutual respect.

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