Dedicated Account Relationship Manager

2 weeks ago


Imus, Calabarzon, Philippines beBeeClientSuccess Full time $60,000 - $80,000
Job Overview

This role focuses on delivering exceptional client support and fostering strong relationships. As a dedicated Client Success Specialist, you will collaborate closely with the Enterprise Client Success Manager to execute account strategy and meet performance objectives.

Key Responsibilities:
  • Manage client interactions and respond promptly to requests and needs.
  • Participate in client-facing meetings with the Client Success Manager.
  • Monitor account data and performance metrics, creating and modifying account-specific reports as needed.
  • Act as Subject Matter Expert (SME) for client guidelines and ensure expectations are met.
  • Serve as internal QA resource, identifying order issues and coordinating corrections with post-production and partner teams.
  • Coordinate with Client Support and Operations to drive corrective actions and proactive cross-team communication.
  • Utilize HubSpot to manage client interactions and updates.
  • Capture client feedback and advocate for client needs across departments.
Requirements:
  • Proficiency in English, both verbal and written.
  • Ability to work in Mountain Standard Time Zone hours (8am–5pm).
  • Consistent access to high-speed internet and reliable equipment (laptop with camera and audio).
  • 2+ years of client-facing or account support experience (Enterprise SaaS or services preferred).
  • Strong problem-solving and communication skills; proactive and with a sense of urgency.


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