Senior Client Relationship Manager

2 weeks ago

Imus, Calabarzon, Philippines beBeeAccountManager Full time ₱4,500 - ₱7,000

We are seeking a proactive Account Manager to lead our portfolio of small to mid-market clients, driving adoption, renewals, and revenue growth through strategic guidance and strong customer relationships.

Key Responsibilities
  • Manage a portfolio of around 30–100 small to mid-market customers to drive product adoption, lead renewal negotiations, and meet growth goals.
  • Build and maintain executive relationships with customer accounts, providing a high-caliber experience and creating promoters.
  • Implement, train, and coach customers on best practices to ensure adoption goals are met and maintained.
  • Analyze user engagement data, identify actionable insights, and report regularly on KPIs.
  • Lead annual or semi-annual business reviews with key stakeholders, positioning yourself as a strategic advisor to drive continued value of our products.
  • Identify areas for improvement in the customer experience and create new processes to maximize success in the small to mid-market segment.
  • Continually assess, document, and analyze customer progress toward revenue goals and results.
  • Monitor customer health, proactively address issues, and act as an escalation point for critical matters.
Requirements
  • Bachelor's degree relevant to the position.
  • Two or more years of professional experience in a sales or account management style position.
  • Proven history managing a portfolio of similar-sized clients.
  • Technical proficiency on SaaS products.
Skills and Experience
  • Previous customer service experience and the ability to build rapport with customers via phone, email, and video conferencing.
  • The ability to work both in a team and independently with excellent time management and organisational skills.
  • Growth mindset.
  • Ability to take initiative and think creatively to solve any problems that may arise.
  • Resilience in a scale-up environment where we often must solve problems not encountered before.
  • Excited by technology and the powerful benefits it can provide customers.
  • Strongly driven to achieve and take pride in excellent outcomes.
  • Strong verbal and written communication skills.
Benefits
  • Fixed weekends off.
  • 5-day Christmas Leave.
  • HMO coverage from Day 1 of employment.
  • Group life insurance from Day 1 of employment.
  • Free lunch + soft breakfast every day.
  • Free coffee made by our in-house barista every day.
  • NIGHT DIFF for night shifters.
  • Sports wellness clubs including hiking and free-diving.
  • Subsidised gym membership at Anytime Fitness.
  • Engagement bonuses.
  • Over-the-top monthly, quarterly, and annual performance bonuses.
  • Exclusive discounts in selected restaurants and merchants.
  • Themed BFFs, monthly knockoffs, summer parties.
  • Community give-back programs and personal development workshops.
About Us

We are building something that actually matters here – a place where good work meets good culture. Join us as an Account Manager and make every client a success story.

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