Tenant Support Specialist

3 days ago

Quezon City, National Capital Region, Philippines beBeeSupport Full time ₱7,200 - ₱7,800

Job Summary: We are seeking a Tenant Support Specialist to provide exceptional customer service and support to our residents.

This is more than a phone-based role-you're the first line of communication and support, ensuring tenant needs are addressed quickly and professionally.

Key Responsibilities:
  • Answer incoming tenant calls and respond to inquiries about properties, accounts, and rental terms in a timely and professional manner.
  • Provide updates and follow-ups on work orders, renewals, and other tenant concerns, ensuring issues are resolved smoothly.
  • Maintain accurate call documentation and ensure issues, complaints, and service requests are passed to the right team members.
  • Foster positive tenant relationships by maintaining a helpful and reassuring tone.

You'll be a central support figure, connecting residents with fast, effective solutions and working closely with operations and maintenance teams.

Requirements:
  • Effective Communicator: Warm, soft-spoken, and great at listening-able to calmly handle tenant concerns.
  • Organized: Able to stay on top of call documentation and manage multiple tenant needs with accuracy.
  • Proactive: Takes initiative to follow up with management and ensure issues are addressed without delay.
  • Experience: General work experience is required. Experience in call centers, reception, or property management support is a plus.

About This Opportunity:

You'll have the flexibility to work from home and enjoy preset salary growth and weekly salary payments. Our friendly and supportive team values empathy, responsiveness, and follow-through.

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