tenant relations officer

3 days ago

Makati City, National Capital Region, Philippines Herco Trading Inc. Full time ₱250,000 - ₱300,000 per year

The Tenant Relations Officer is the primary point of contact for tenants regarding lease agreements, rental payments, and customer service concerns. This role ensures smooth communication, timely collections, and high tenant satisfaction while supporting the Property Manager in occupancy and retention goals.

Key Responsibilities

  1. Tenant Communications & Support

  2. Act as the first line of communication for tenants regarding lease terms, payments, renewals, and general concerns.

  3. Maintain professional, courteous relationships with all tenants.

  4. Address complaints and coordinate resolution with relevant departments (Building Supervisor, Accounting, Contractors).

  5. Leasing & Occupancy

  6. Assist in marketing vacant spaces and conducting property viewings.

  7. Handle tenant onboarding: prepare contracts, welcome orientation, and move-in documentation.

  8. Manage renewals, rent escalations, and notice-to-vacate processes.

  9. Rental Payments & Collections

  10. Send monthly billing reminders and follow up on overdue accounts.

  11. Coordinate with Accounting Officer on rental ledgers and collections status.

  12. Escalate chronic delinquencies to the Property Manager for legal or enforcement action.

  13. Records & Documentation

  14. Maintain updated tenant records, contracts, and correspondence.

  15. Track lease expiry dates and proactively initiate renewal discussions.

  16. Prepare reports on occupancy, collections, and tenant feedback.

  17. Customer Service & Retention

  18. Implement tenant satisfaction programs (feedback surveys, newsletters, updates).

  19. Organize small tenant engagement activities (if applicable, for office properties).
  20. Recommend improvements to enhance tenant experience and reduce turnover.

⸻

Qualifications

  • 2–4 years of experience in property management, leasing, or customer service.
  • Strong communication and negotiation skills.
  • Organized and detail-oriented, with good documentation habits.
  • Basic knowledge of rental contracts and collections processes.
  • Proficient in MS Office / property management software.

⸻

Key Performance Indicators (KPIs)

  • Occupancy rate and renewal ratio.
  • Timeliness of rent collections (aging of receivables).
  • Tenant satisfaction scores / complaint resolution time.
  • Accuracy and completeness of tenant records.

Job Types: Full-time, Permanent

Pay: Php20, Php25,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Life insurance
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Ability to commute/relocate:

  • Makati: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • LEASING OR PROPERTY MANAGEMENT: 2 years (Preferred)

Work Location: In person

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