Tenant Relations Assistant

3 days ago

Makati City, National Capital Region, Philippines Pro-Excel Property Managers, Inc. Full time ₱250,000 - ₱350,000 per year

FILINVEST COMPANY: Pro-Excel Property Managers Inc. (PPMI)

POSITION TITLE: TENANT RELATIONS ASSISTANT

JOB SUMMARY:

Tenant Relation Assistant provides customer service/relations support and in charge of processing, monitoring, safeguarding of all forms and submit/endorse it to assigned personnel.

QUALIFICATIONS:

  • A graduate of any 4 year course
  • At least 1 year of working experience in the related field is required for this position
  • Willing to work at Makati City

DUTIES AND RESPONSIBILITIES:

Key Accountability 1 (Tenant Relation)

  • Answers phone calls, service request, and assist unit owner/tenant concerns.
  • Attends to client inquiries/concerns, and act immediately and effectively to resolve the same.

  • Processing and validation of move-in/move-out requirements of unit owner/tenant:

  • Ensures that unit owners/tenants/representatives are contacted, through email or call, regarding the status of their submitted move-in and move-out forms, work permit, gate pass, and job order form to ensure their satisfaction on overall customer-experience and endorse to the concerned personnel (e.g Building Manager, Building Engineers, Security OIC, Biller, Admin Assistant).

  • Checking of all signed and notarized lease contracts

  • Coordination with broker/leasing company or personnel

  • Exhibits polite and professional communication via phone, e-mail, and mail.

  • Supports team by performing tasks related to organization and strong communication.
  • Contributes to team effort by accomplishing related results as needed.
  • Promotes Company policies through effective tenant/customer relations and goodwill activities.

Key Accountability 2 (Administration)

  • Handles the day-to-day transactions in the Property Management Office (PMO) such as but not limited to; tenant/unit owner's registrations, processing of work permit, gate pass and IDs.

  • Carries out administrative duties such as filing of contract and resident information sheet, and updating of 201 folder and masterlist.

  • Endorse payments to Admin Assistant for preparation of Official Receipt/Acknowledgement/Provisional Receipt
  • Performs audit on document-compliance to ensure adherence to standards set forth by the Property Management.

  • Accepts and routes all communications and documents of the Property Management Office (PMO) to the internal department.

  • Sends e-mail regarding circulars and memos to the unit owners/respective company representatives.

  • Performs other duties that may be assigned as the need arises.

COMPETENCIES AND SKILLS REQUIRED:

  • Reporting Skills
  • Administrative Writing Skills
  • Microsoft Office Skills
  • Good both in Oral and Written Communication
  • Professionalism
  • Time Management Skills
  • Ability to resolve conflicts.
  • Customer-Service Oriented

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