Customer Service Team Member

2 days ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeService Full time ₱900,000 - ₱1,150,000

Job Title: Customer Service Team Member

We are looking for highly motivated and hard-working candidates to fill the Full-Time position of a key role in our organization.

The team member will be responsible for performing a full range of activities that positively impact the organization and contribute to guiding strategic operations.

Key Responsibilities:

  • Answer inbound phone calls and provide exceptional customer service with every interaction.
  • Provide resolution on the first interaction with the caller and deliver quality results in a timely manner.
  • Collect and gather all necessary information for review and cross-train with other communication platforms if needed.
  • Maintain self-awareness, willingness to learn, and accept coaching to improve and have empathy for others and build rapport.

Your Qualifications:

  • Strong communication skills, able to take unstructured information and structure it, working cross-functionally across remote teams.
  • Able to navigate and use multiple systems to compile needed information in a timely manner and skilled in problem-solving and delivering quality results.
  • Excellent interpersonal skills, oral and written communication skills, flexibility, and agility; works well in ambiguous situations.

Requirements:

  • Experience in a Call Center/Customer Service environment: 3 years (Preferred)
  • Proficient in the use of computers in daily function and exceptional customer service, active listening, and verbal/communication skills, professional voice.
  • Passionate about continuous process improvement, actively seeking out practical solutions to challenging business problems.

Work Environment:

  • Home Office Requirements:
    • Stable internet connection with at least 50 Mbps postpaid and computer (at least 16GB RAM and Intel i5 core processor equivalent or up).
    • Noise Cancelling Headset and Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup.
    • Dual Monitor.

Benefits:

  • Monthly Company Bonus Program, Paid Vacation Leave and Holiday Bonus.

About This Role:

  • This is a home-based role that requires a strong ability to work independently and manage time effectively.
  • You will be part of a dynamic team that values collaboration, open communication, and mutual respect.

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