Technical Support Specialist

6 days ago

Sorsogon, Bicol, Philippines beBeeCustomerFocused Full time ₱100,000 - ₱120,000
Job Overview

MCI specializes in delivering tailored solutions to meet diverse client needs.

We seek skilled customer-focused professionals to provide technical assistance and troubleshooting support across various industries.

Responsibilities include responding to technical inquiries, resolving hardware, software, and connectivity issues, and guiding users through solutions with patience and professionalism.

  • Strong proficiency in English is required.
  • Prior call center experience and residency within 80km of our office are mandatory.
Key Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Guide customers through step-by-step solutions and escalate complex issues when necessary.
  • Document all customer interactions accurately in the system.
  • Maintain up-to-date knowledge of products, services, and support procedures.
  • Ensure customer satisfaction by providing timely and effective resolutions.
  • Follow company protocols and security guidelines when handling sensitive information.
  • Collaborate with internal teams to improve support processes and customer experience.
  • Meet performance metrics including resolution time, customer satisfaction, and attendance.
Requirements
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work-from-home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.
Benefits and Perks
  • HMO Coverage plus a dependent.
  • Rank & File: ₱100,000 coverage.
  • Supervisors/Managers: ₱120,000 coverage.
  • Dental Coverage with in-house dental assistance worth ₱5,000.
  • Free meals during training.
  • Career growth and learning opportunities.
  • Allowances for rice, clothing, and meals.
  • Performance and loyalty bonuses.
  • Disinfection and safety measures in the workplace.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.
  • Social opportunities and recognition rewards.
Physical Requirements

This job operates in a professional office environment. The role is largely sedentary and involves long periods of computer and headset use. May need to move or lift up to forty (40) pounds occasionally.

Conditions of Employment
  • Must be authorized to work in the country where the job is based.

Subject to program and location.

  • Must be willing to submit to up to a LEVEL II background and/or security investigation with a fingerprint. Offers are contingent on results.
  • Must be willing to submit to drug screening. Offers are contingent on results.
Reasonable Accommodation

It is the policy of MCI to provide reasonable accommodation when requested by a qualified applicant or employee with a disability. If accommodation is needed, please contact Human Resources.

Equal Opportunity Employer

At MCI, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment are based on merit and qualifications. We maintain a work environment free from discrimination, where employees are treated with dignity and respect.

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