Senior Virtual Assistant Coordinator

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeAccount Full time ₱380,000 - ₱420,000

Job Overview:

The role of Account Lead entails leading the charge in revolutionizing virtual assistance services.

This position puts you at the forefront of client and team success, where you’ll lead direct video interactions with international clients, coach and develop a high-performing team of virtual assistants, shape the future of our proprietary software through hands-on testing, and build lasting partnerships with clients across global markets.

Key Responsibilities:

  • Lead engaging video calls with international clients to understand their evolving needs
  • Monitor client satisfaction and proactively address concerns before they escalate
  • Coordinate solutions when clients face challenges with their virtual assistants
  • Identify opportunities for clients to expand their VA services and grow their business
  • Ensure smooth onboarding experiences that set clients up for long-term success
  • Build strong client relationships focused on mutual growth and satisfaction

Virtual Assistant Success Development:

  • Coach and mentor a team of 5-8 virtual assistants to achieve exceptional performance
  • Coordinate professional development plans that advance VA careers while meeting client needs
  • Provide feedback and training to help VAs exceed client expectations
  • Monitor VA satisfaction and address concerns about workload, client relationships, or career growth
  • Facilitate skill development opportunities that benefit both VAs and their clients
  • Track VA performance metrics and celebrate achievements

Success Coordination & Problem Resolution:

  • Bridge communication gaps when clients and VAs face misunderstandings
  • Coordinate replacement processes when client-VA matches need adjustment
  • Facilitate win-win solutions when conflicts arise between clients and virtual assistants
  • Translate client business needs into actionable development plans for VAs
  • Coordinate cross-training opportunities that benefit multiple clients and assistants
  • Ensure both clients and VAs feel heard, valued, and successful in their partnerships

Requirements:

  • Proven EA/VA Experience - Demonstrated experience working as a Virtual Assistant or Executive Assistant for international clients (US/AU preferred)
  • Client Success Experience - Proven ability to ensure client satisfaction and build lasting professional relationships
  • Team Coordination Experience - Any experience coordinating, mentoring, or supporting other people in achieving their goals
  • Excellent English Communication - Professional-level written and verbal English for executive interactions
  • Success-Oriented Mindset - Understanding of what drives both client satisfaction and employee success

About This Opportunity:

This is an excellent chance for someone who has a proven track record of delivering exceptional results, building strong relationships, and driving success for both clients and teams.

If you're an experienced VA excited about coordinating success for both clients and virtual assistants, passionate about developing win-win solutions, and eager to be the bridge that creates mutual success, we invite you to apply.

We Offer:

A dynamic work environment that fosters collaboration, innovation, and growth.

Opportunities to develop your skills and expertise through ongoing training and professional development.

A supportive team that values diversity, inclusion, and mutual respect.

A competitive compensation package that recognizes your value and contributions.

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