Service Desk Technician 1

Balance Your Career While Powering Construction Success

Think of your career as a blueprint-ready to be drawn, measured, and built. This role places you at the core of the construction industry's digital backbone. From troubleshooting to system support, you'll cement your skills and craft a future where professional success and personal balance align seamlessly.

What You'll Do Every Day

Be part of our client's team as a Service Desk Technician 1 and deliver first-level support to internal users. You'll troubleshoot technical issues, manage accounts, maintain system health, and ensure smooth IT operations while collaborating with infrastructure and system admin teams-all with your growth and balance in mind.

Role Snapshot

Employment type: Full-time

Shift: Night Shift (Monday - Friday, 11:00 PM to 8:00 AM PH Time)

Work setup: Onsite, Clark

Perks That Keep Work and Life in Sync

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Night differential pay to maximize earnings
• Prime office location in Pampanga (accessible by PUVs, with nearby restaurants and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to gyms in Ortigas and Makati with a fitness trainer
• Exclusive lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives
• Standard government and Emapta benefits
• 20 annual leaves (5 convertible to cash)
• Fun employee engagement activities
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

What You Bring to the Team

Technical Skills

• Proficiency in Windows OS, Microsoft 365 Suite, and basic Active Directory functions
• Familiarity with remote support tools and helpdesk ticketing systems
• Basic knowledge of networking (IP, DNS, DHCP, VPN)
• Ability to apply troubleshooting methodologies and follow escalation protocols

Business and Management Skills

• Strong time management and organizational abilities
• Ability to follow standardized workflows and contribute to process improvements
• Basic understanding of IT service management (ITSM) and documentation standards

Interpersonal Skills

• Effective written and verbal communication abilities
• Collaborative, team-oriented mindset with cross-departmental coordination skills
• Professional demeanor and service-focused approach when assisting users

Personal Attributes

• Strong attention to detail and accountability in task execution
• High initiative and a proactive attitude toward continuous learning
• Adaptability to fast-paced, shift-based environments

Formal Qualifications

• 1-3 years of experience as a service desk or technical support technician (preferably supporting US-based clients)
• Associate or Bachelor's degree in Computer Science, Information Technology, or a related field
• CompTIA A+, Network+, or similar certifications (preferred)
• Strong command of English, both spoken and written
• Familiarity with ITIL practices (a plus)

Physical Requirements

• Ability to sit or stand for extended periods
• Ability to occasionally lift and move items up to 25 lbs (monitors, PCs, peripherals)
• Comfortable using standard office and IT equipment
• Where Your Skills Make an Impact
• Provide first-level support to users via phone, email, or remote tools (e.g., Bomgar, Remote Desktop)
• Respond to incidents and service requests and resolve tickets within SLAs
• Troubleshoot and resolve basic hardware, software, and connectivity issues
• Issue, configure, and support laptops, desktops, mobile devices, and peripheral hardware
• Install and update software, patches, and operating system components
• Support Microsoft Windows OS and Microsoft 365 applications (Outlook, Word, Excel, Teams, etc.)
• Manage user accounts, password resets, and access control
• Maintain asset records and support IT inventory audits
• Document issues and resolutions in the helpdesk ticketing system accurately
• Escalate complex issues to Level 2/3 support or vendors as needed
• Participate in onboarding and offboarding processes for end-users
• Perform routine system health checks and maintenance tasks
• Educate users on IT policies, security practices, and self-help resources
• Ensure compliance with company procedures and applicable regulations

About the Organization You'll Support

Our client is a trusted partner in the construction industry, providing essential support services that keep projects moving. They help companies streamline operations, reduce workloads, and enhance productivity by offering expertise in areas like administration, engineering support, VDC, estimating, and more. By joining their team, you become part of a culture built on proficiency, consistency, and collaboration-where balance, growth, and innovation go hand in hand.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra