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Help Desk Technician

7 days ago

Manila, National Capital Region, Philippines KMC Solutions Full time

KMC Solutions seeks a highly skilled Japanese Bilingual Service Desk Agent to join our team.

The successful candidate will be responsible for delivering exceptional technical support and assistance to our end-users, resolving IT issues, and handling service requests.

  • Key Performance Indicators:
  • Provide first-level technical support via email and chat in Japanese and English.
  • Resolves hardware, software, and network-related issues efficiently.
  • Manages service desk tickets using Freshservice.
  • Elevates complex cases to relevant teams when necessary.
  • Guarantees prompt and accurate resolution of user inquiries.
  • Maintains accurate records of incidents and resolutions.
  • Collaborates with other resolver teams to enhance service quality.

Requirements:

  • Must demonstrate proficiency in Japanese (JLPT N3 is required).
  • Shows excellent communication skills in Japanese, both written and spoken.
  • Possesses knowledge in IT Support, Helpdesk, or Technical Support.
  • Holds a basic understanding of the Windows environment, Office 365, Azure, and Networking principles.
  • Exhibits strong problem-solving and communication abilities.
  • Show the capacity to work independently with minimal supervision.
  • Displays a practical and logical approach to decision-making.
  • Is willing to work onsite at SM Aura with a Mid Shift schedule.