Customer Service Expert

3 days ago

Antipolo City, Calabarzon, Philippines beBeeCustomerService Full time $60,000 - $80,000

About the Job

As a highly skilled professional, you will lead our customer service team in delivering efficient and high-quality service. You will oversee the team responsible for inquiries, issue resolution, and client support throughout their journey.

Responsibilities:

  • Lead day-to-day operations of the customer service team.
  • Train and develop team members for optimal performance.
  • Escalate complex customer issues and work closely with customers to resolve concerns efficiently.
  • Monitor customer interactions and feedback to identify trends and opportunities for improvement.
  • Collaborate with cross-functional teams to meet and exceed customer expectations.
  • Develop best practices for customer service processes and workflows.
  • Analyze customer service metrics and provide regular reporting to leadership.
  • Drive initiatives to enhance customer loyalty, satisfaction, and retention.
  • Create and maintain customer service documentation and knowledge base content.
  • Foster a positive and solution-oriented work environment.

Requirements:

  • 5+ years of experience in customer service, with 2+ years in leadership or management.
  • Strong experience managing teams and fostering a collaborative culture.
  • Excellent communication skills for engaging clients and teams.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work under pressure and manage multiple priorities.
  • Familiarity with customer service platforms and CRM tools.
  • A passion for delivering exceptional service and building lasting relationships.

Our Values:

  • Intellectually curious: Comfortable asking questions and challenging the status quo.
  • Self-motivated with a meaningful reason to deliver excellence.
  • Good communication skills for collaboration and minimizing misunderstandings.
  • Radical candor: Coachable and willing to provide constructive feedback.
  • Urgency: Valuing immediate action and swift decision-making.
  • Natural customer centricity: Starting analysis from the customer's perspective.
  • Results-driven: Focusing on achieving measurable objectives.

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