Customer Service Advocate

17 hours ago


Antipolo City, Calabarzon, Philippines beBeeCustomerSupport Full time $45,000 - $60,000
About the Job

As a key member of our customer service team, you will play a crucial role in delivering an exceptional customer experience for our e-commerce clients. You will be responsible for assisting customers in understanding and utilizing our testing platform, as well as troubleshooting technical issues.

Key Responsibilities:

  • Deliver a top-notch customer experience by responding promptly to customer inquiries.
  • Troubleshoot complex technical issues, identify root causes, and offer solutions or escalate when needed.
  • Become a subject matter expert so you can answer questions quickly and accurately.
  • Manage 20–30 open customer conversations at a time.
  • Own follow-ups and ensure all tickets are resolved in a timely manner.
  • Collaborate with internal teams on escalated or complex issues.
  • Identify trends in support issues and share insights with product, tech, and ops teams.
  • Contribute to internal knowledge-sharing (documentation, training, etc.).


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