Accounting Customer Service Representative

3 days ago

Antipolo City, Calabarzon, Philippines beBeeCustomer Full time ₱150,000 - ₱250,000

Job Title: Financial Accountant

We are seeking a dedicated and professional financial services expert to provide excellent customer service. The primary responsibility will be assisting customers with inquiries related to debit card accounts, transactions, account management, and troubleshooting.

The ideal candidate will be customer-focused, detail-oriented, and have the ability to handle complex financial inquiries with professionalism and efficiency.

Key Responsibilities:
• Handle inbound calls related to debit card accounts, including inquiries on account balances, transactions, card activation, and general account management.
• Assist customers with resolving issues such as transaction disputes, card replacements, fraud alerts, and card activation.
• Guide customers on how to access and manage their debit card accounts, including assisting with PIN resets, card renewals, and providing account information.
• Investigate and resolve complex customer issues related to debit card transactions, ensuring timely resolution while maintaining high levels of customer satisfaction.
• Accurately record customer interactions in the CRM system, including all relevant details and follow-up actions.
• Adhere to all regulatory requirements related to financial services, including privacy laws and security protocols.
• Work closely with other team members and departments to resolve customer issues and ensure a smooth customer experience.

Requirements:
• Previous experience in a customer service or financial services role is required.
• Excellent communication skills, both verbal and written, are essential.
• Strong problem-solving abilities and attention to detail are necessary for success in this position.
• Ability to handle sensitive customer information with confidentiality and care is required.
• Proficiency in using call center software, CRM tools, and Microsoft Office Suite is preferred.
• Ability to multitask and manage a high volume of calls while maintaining quality service is essential.

Working Conditions:
This position may require flexible hours, including holidays and weekends. This is for a full-time work on site setup.

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