Automotive Service Expert

17 hours ago

Antipolo City, Calabarzon, Philippines beBeeTechnical Full time ₱4,439,485 - ₱6,732,190

Job Title: Automotive Technical Assistance Agent

Do you have a passion for automotive technology and delivering exceptional customer service? We are seeking a skilled and experienced Automotive Technical Assistance Agent to join our team. In this role, you will provide expert support to automotive technicians by diagnosing complex technical issues and offering solutions related to vehicle performance and repairs.

Key Responsibilities:
  • Provide technical support via phone, email, or chat to assist customers and technicians in diagnosing and resolving vehicle technical issues.
  • Analyze reported problems, identify root causes, and provide clear, actionable solutions.
  • Maintain accurate records of customer interactions, technical issues, and resolutions using the company's CRM system.
  • Work closely with engineering and product teams to relay customer feedback and contribute to product improvements.
  • Stay updated on the latest vehicle technologies and repair techniques through continuous learning and training.
  • Ensure that all provided solutions meet company standards and contribute to overall customer satisfaction.
Qualifications:
  • Education: 2-4 year Automotive Technology program (certificate or degree) preferred, or equivalent job experience.
  • Certifications: State or ASE Certified.
  • Experience: Minimum 2 years of hands-on experience as an Automotive Technician (dealership preferred, but independent repair facilities are acceptable).
  • Expert understanding of vehicle systems, diagnostics, and repair processes.
  • Extensive experience with electric vehicle, infotainment, and hybrid technologies are a plus.
  • Excellent verbal and written communication abilities, with a focus on clear and empathetic customer interactions.
  • Ability to think critically and provide effective solutions under pressure.
  • Proficiency in CRM software, Microsoft Office Suite, and/or other relevant applications.
  • Commitment to delivering exceptional service and maintaining positive customer relationships.

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