Healthcare Advocate Role

3 days ago

Cebu City, Central Visayas, Philippines beBeePatientCare Full time
Patient Services Representative

We are seeking highly skilled and compassionate individuals to join our team as Patient Services Representatives. In this role, you will play a vital part in delivering exceptional patient care and ensuring that our patients receive the support they need.

  • Engage with Patients: Answer incoming calls professionally, assist with queries, and address concerns to ensure a positive patient experience.
  • Billing and Collections: Collect outstanding balances and assist patients with billing-related inquiries.
  • Coordinate with Third Parties: Support insurance companies and other entities with patient account-related questions.
  • Proactive Outreach: Place outbound collection calls to follow up on patient accounts.
  • Team Collaboration: Cross-train and support your team to ensure seamless operations and task continuity.
  • Maintain Confidentiality: Uphold HIPAA guidelines to protect patient health information.
Key Qualifications
  • High school diploma required; associate or bachelor's degree preferred.
  • Experience in a healthcare or customer service setting is an advantage.
  • Strong communication and interpersonal skills.
  • Basic understanding of medical billing, insurance processes, and HIPAA regulations.
Why Join Our Team?
  • Make a meaningful impact on patients' healthcare journeys.
  • Gain valuable experience in the healthcare industry.

We offer a comprehensive benefit package and a supportive work environment that fosters growth and development. If you are passionate about delivering exceptional patient care and making a difference, we encourage you to apply for this exciting opportunity.

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