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Strategic Operations Leader

2 weeks ago

LapuLapu City, Central Visayas, Philippines beBeeOperations Full time ₱1,456,000 - ₱1,799,000
Senior Operations Manager

At our organization, we seek a seasoned professional to oversee key business processes and drive customer satisfaction. This strategic role involves leading a team of professionals responsible for processing transactions and delivering high-quality services.

Key Responsibilities
  • Develop and execute strategies to improve efficiency and quality standards.
  • Resolve operational service issues quickly and effectively.
  • Collaborate with cross-functional teams to meet service level agreements and exceed quality standards.
  • Design and implement procedures to drive business outcomes.
  • Foster strong relationships with customers and stakeholders to deliver customer-centered solutions.
  • Lead the development of team capabilities through performance management and adherence to governance standards.
Qualifications
  • 8+ years of relevant experience in operations management and/or wealth management working in a matrix organization.
  • Strong leadership experience at a senior manager or director level to lead, manage, and develop professional staff.
  • Experience working across multiple geographies and time zones with excellent interpersonal skills and ability to work effectively across cultures.
  • Proven track record in client services and problem resolutions.
  • High analytical and problem-solving skills with the ability to work with complex financial issues and concepts.
  • Ability to anticipate issues and think proactively to resolve problems and mitigate risk.