Strategic Operations Leader

12 hours ago

Iloilo City, Western Visayas, Philippines beBeeOperations Full time $80,000 - $100,000

Are you a strategic leader looking for a new challenge?

About the Role

We are seeking a skilled Operations Manager to join our team. As an integral part of our organization, you will be responsible for overseeing the day-to-day operations and ensuring seamless execution across teams.

This role combines strategic leadership with hands-on execution, requiring you to optimize systems, drive performance, and scale operations effectively.

You will work closely with the CEO to shape operational strategy, establish processes that enable growth, and lead the team to consistently exceed expectations.

Your Responsibilities
  • Oversight of client lifecycle management, from onboarding to ongoing relationship management.
  • Maintenance of Executive Partner (EP) performance and operational KPIs.
  • Analysis of client feedback to identify areas for improvement.
  • Servicing as the voice of the client internally, ensuring alignment between expectations and delivery outcomes.
  • Leadership, mentoring, and inspiration of a remote team of Executive Partners.
  • Design and execution of comprehensive onboarding programs for new hires.
  • Coaching and performance feedback to raise the bar across the team.
  • Management of conflict decisively and maintenance of a culture of high performance and continuous learning.
Your Requirements
  • 4+ years of experience in EA, Operations Manager, or Chief of Staff-type roles.
  • 1-2 years of experience mentoring or managing professionals in a team leadership capacity.
  • Possession of proven stakeholder or client-facing communication experience.
  • Tech-fluency, comfortable with tools such as Google Workspace, Notion, Slack, Zapier, Hubspot, and Outlook.
  • A work style characterized by high autonomy, self-management, and outcome-driven approach.
  • Fluency in English, both written and spoken.
  • Experience in async, remote team environments.
  • Thriving in change, chaos, and shifting priorities, showcasing operational agility.
  • Ability to level up underperformers through performance coaching.
  • Assertiveness across stakeholders and prioritization of an async-first approach to communication.
About Us

We take every opportunity to stretch ourselves and deliver an excellent client experience.

At our company, we genuinely invest in our people's career and welfare.

We've created opportunities for global start-ups to focus on growth.

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