Senior Client Relationship Specialist

23 hours ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeAccount Full time ₱900,000 - ₱1,200,000
Key Account Manager Role

This is a unique opportunity for an experienced and skilled Key Account Manager to join our team.

Job Description:

The successful candidate will play a crucial role in driving revenue growth, customer satisfaction, and adoption goals. They will oversee a portfolio of small to mid-market accounts, providing strategic guidance, building strong relationships with customers, and delivering high-caliber experiences.

  • Analyze user engagement data to identify actionable insights and report regularly on KPIs.
  • Manage a portfolio of 30-100 customers to drive adoption, lead renewal negotiations, and meet growth goals.
  • Implement, train, and coach customers on best practices to ensure adoption goals are met and maintained.
Responsibilities:
  • Lead annual or semi-annual business reviews with key stakeholders to position yourself as a strategic advisor and drive continued value.
  • Build and maintain executive relationships with customer accounts, creating promoters and ensuring customer satisfaction.
Requirements:
  • Bachelor's degree relevant to the position.
  • Two or more years of professional experience in a sales or account management style position.
  • Proven history managing a portfolio of similar-sized clients.
Preferred Skills:
  • Technical proficiency on SaaS products.
  • Ability to work both in a team and independently with excellent time management and organisational skills.
  • Growth mindset and ability to take initiative to solve problems creatively.

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