Client Relationship Manager

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeRetention Full time ₱475,200 - ₱504,000
Job Description:

The Client Retention Lead is a pivotal role in driving client satisfaction and success. This position requires exceptional leadership skills, effective communication, and the ability to thrive in a fast-paced environment.

Key responsibilities include:

  • Leading direct video interactions with international clients
  • Cultivating strong relationships through proactive communication
  • Coaching and developing high-performing teams of virtual assistants
  • Shaping the future of our proprietary software through hands-on testing
  • Building pathways for assistant growth and development

As a Client Retention Lead, you will be at the forefront of revolutionizing virtual assistance services. You will lead engaging video calls, guide new clients and assistants through smooth onboarding experiences, handle support matters with a solutions-first approach, turn client feedback into actionable improvements, and build strong, lasting client relationships.

Required Skills and Qualifications:

To excel in this role, you should possess:

  • 1-2 years of leadership experience in BPO/customer service environment
  • 1-2 years of client-facing account management experience
  • Proven track record in team development and coaching
  • Strong English communication skills (written and verbal)
  • Experience in performance management and metrics tracking
  • Background in virtual team management (preferred)
Benefits:

This role offers:

  • A competitive salary range of Php 38,000 - Php 42,000 a month
  • Full training and onboarding support
  • Opportunities for career growth and development
  • A remote work setup with required home office equipment
What We Offer:

We provide:

  • Excellent documentation and process improvement skills
  • Advanced organizational and multitasking abilities
  • Exceptional problem-solving skills and adaptability
  • A tech-savvy environment with quick platform adoption

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