Senior Client Relationship Manager

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeTechnical Full time ₱1,500,000 - ₱2,000,000
Overview

As a client relationship manager, you will be responsible for developing and maintaining strong relationships with our clients that will lead to retention and growth of the business. You will identify overall areas for improvement and strive to improve client satisfaction. This position requires strong attention to detail, experience managing complex clients, data analysis skills, great organizational skills, strong troubleshooting skills, and intermediate to advanced knowledge of web architecture.

Key Responsibilities
  • Provide strategic and tactical client services to complex and high touch clients
  • Understand customer needs and translate this need into strategic solutions and recommendations
  • Presenting and facilitating large group meetings for small through enterprise clients
  • Provide technical assistance and troubleshooting to your clients during implementation and deployment of our technology products
  • Work with the engineering team to scope, prioritize, and manage customer requests
  • Demonstrated successes in client communication from prior work experiences
  • Strong communication skills that span 1:1 interactions as well as large group meetings for different audiences
  • Point of Contact with your clients, thus the Subject Matter Expert with regards to all our technology products
  • Able to work effectively in a fast-paced environment and take the initiative to learn products quickly
  • Strong project-management skills; easily complete projects within agreed-upon timelines, maintain organized documentation of projects and tasks with established projected completion dates, and monitor the timeline of requested tasks and manage client expectations
Requirements
  • Bachelor's degree and 4-7 years of experience in software technical support, Account Management, or a Technical customer-facing role
  • Strong understanding of technological platforms and web infrastructure. Knowledge of online ad serving systems on desktop and mobile is desired
  • Intermediate knowledge of HTML/CSS/JavaScript and debuggers
  • Understanding of technical documentation including product specs and API integrations
  • Intermediate knowledge in Microsoft Excel
  • Ability to work effectively cross-functionally with Product, Engineering, and Sales
  • Excellent customer relationship skills (Client facing, ability to assess client needs and interact with all levels of management)
What We Offer
  • Competitive compensation package
  • Health, Vision and Dental Care benefits
  • PTO Program
  • Computer + Welcome Package
  • Flexible Work from Home option
  • Continuing Education Program
  • Opportunities to participate in philanthropic activities
  • Opportunities to participate in health-focused activities
Equal Opportunity Employer

We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world.

If you need reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, contact us and describe the specific accommodation requested

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