Senior Account Partnership Manager
7 days ago
Job Description
The Senior Account Partnership Manager will play a key role in building and strengthening relationships with clients. This involves representing the Company at meetings with clients and related entities, ensuring attendance by required personnel from the Company, and serving as a liaison between the client and the Company.
Essential Responsibilities
- Perform activities aimed at developing and maintaining strong partnerships with clients.
- Represent the Company at business reviews, calibration calls, WFM meetings, system outages, and other relevant meetings.
- Serve as the primary point of contact between the client and the Company.
- Create and update presentations for business reviews with the client.
- C coordinate with the client and Operations to schedule weekly and monthly business reviews.
- Facilitate huddles with first-line Vendor Managers and present KPI data as necessary.
- Address client escalations and work with Operations and Support to resolve issues.
- Communicate updates from the client to Operations and Support.
- Prepare and/or review the monthly invoice sent to the client.
- Handle logistics for client visits and ensure client needs are met.
Qualifications
- Bachelor's degree (B.A.) or equivalent combination of education and experience.
- At least two years of experience in the field/industry.
- At least one year of management experience in any related department.
- Experience with launching telecom programs.
- Global experience with inbound sales programs.
- Fluency in Mandarin and English is required.
- Able to work on a flexible schedule and on-site (VXI Bridgetowne).
Competencies
- Customer Focus.
- Verbal and Written Communication Skills.
- Exceptional Interpersonal Skills.
- Organizational Understanding.
- Quality Orientation.
- Results Achievement.
- Conflict Management.
- Strategic Planning.
- Data Analysis and Interpretation.
- Flexibility.
- Consultation/Negotiation.
- Time Management.
Salary Estimate: ₱800,000 - ₱1,200,000 per annum.
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