Customer Engagement Specialist
2 months ago
About the Role:
As a Customer Engagement Specialist at Funtomato Consultancy, you will be responsible for handling online gamers' inquiries, providing exceptional customer service, and driving sales growth.
Key Responsibilities:
1. Handle customer inquiries via phone and email, offering tailored solutions to meet their needs.
2. Execute daily phone calls and emails to promote our products and services, ensuring timely follow-up and resolution of issues.
3. Conduct phone interviews and surveys to understand customer feedback and concerns, using this information to improve our services and resolve problems.
4. Collaborate with the commissioner to ensure customer satisfaction and trust in our website.
5. Identify and recover lost customers through targeted outreach and communication.
6. Develop a deep understanding of our products and services, as well as the rules of the games we offer.
7. Meet sales and service quality standards, providing accurate and up-to-date information to customers.
8. Maintain accurate records of customer contacts, transactions, and feedback.
Requirements:
Education: University/College graduate or Fresh grad/ associate /degree/vocational grad / college level with exp.
Age: 21 to 30 years old.
Basic English and Tagalog language skills.
Typing speed (WPM).
Familiarity with computer/office tools, such as Google Workspace and Excel.
Patient and empathetic individual with excellent communication skills.
Familiarity with casino games is an advantage.
Work experience as Sales Associate/Telemarketer/CSR is an advantage.
Working Schedule: 11am to 8pm, 2 days off.
Work Setup:
BGC Office.
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