Customer Engagement Representative
1 week ago
Funtomato Consultancy is a dynamic and innovative organization dedicated to providing top-notch services to our clients. Our team is passionate about delivering exceptional results, and we're seeking a highly motivated individual to join us as a Customer Engagement Representative.
Job DescriptionSales and Service Expertise
We are looking for an experienced Sales and Service professional who can effectively engage with online gamers, understand their needs, and provide personalized solutions. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong understanding of sales and customer service principles.
Key Responsibilities:
- Handle online gamers' inquiries and provide tailored solutions to meet their needs
- Execute daily phone calls/emails to promote product/service sales and ensure customer satisfaction
- Aid the company in conducting player surveys and gathering feedback
- Assist players in resolving issues and improving their overall experience
- Recover lost players through targeted outreach and retention strategies
Requirements:
- Strong sales and customer service background
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Highly organized and detail-oriented
- Familiarity with CRM software and data analysis tools
What We Offer:
- A competitive salary of $50,000 - $65,000 per year, depending on experience
- A comprehensive benefits package, including health insurance, 401(k) matching, and paid time off
- Ongoing training and professional development opportunities
- A dynamic and supportive work environment
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