Customer Experience Process Trainer

3 weeks ago


Cebu City, Central Visayas, Philippines Quess Philippines Corp. Full time
Job Overview:

The role of the Customer Experience Process Trainer is to promote world-class customer service within the organization. This involves educating and training staff to deliver exceptional customer experiences, while also developing and improving process-specific curriculum. The ideal candidate will have excellent communication and coaching skills, as well as the ability to analyze learning needs and develop customized training modules.

Key Responsibilities:
  • Advocate the CELEBRATIONS program to stakeholders and potential clients.
  • Assist with running the CELEBRATIONS program in assigned accounts.
  • Maintain a positive work environment by acknowledging agent and team contributions.
  • Conduct special inductions with new hires and lead new hire classes.
  • Monitor and evaluate program effectiveness.

Requirements:
  • Minimum 2 years of experience in process training.
  • Completed at least 2 years of college education.
  • B2 - CEF or higher language proficiency.

Benefits:
  • Competitive basic pay: ₱25,000 – ₱34,500.
  • Allowances: ₱2,675 + ₱3,000 complexity allowance.
  • Total compensation: ₱31,000 – ₱40,000.

Work Schedule:
  • Weekends off.
  • Shift schedule: 8PM onwards.

Location:
Cebu.

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