Customer Experience Process Trainer
3 weeks ago
The role of the Customer Experience Process Trainer is to promote world-class customer service within the organization. This involves educating and training staff to deliver exceptional customer experiences, while also developing and improving process-specific curriculum. The ideal candidate will have excellent communication and coaching skills, as well as the ability to analyze learning needs and develop customized training modules.
Key Responsibilities:
- Advocate the CELEBRATIONS program to stakeholders and potential clients.
- Assist with running the CELEBRATIONS program in assigned accounts.
- Maintain a positive work environment by acknowledging agent and team contributions.
- Conduct special inductions with new hires and lead new hire classes.
- Monitor and evaluate program effectiveness.
Requirements:
- Minimum 2 years of experience in process training.
- Completed at least 2 years of college education.
- B2 - CEF or higher language proficiency.
Benefits:
- Competitive basic pay: ₱25,000 – ₱34,500.
- Allowances: ₱2,675 + ₱3,000 complexity allowance.
- Total compensation: ₱31,000 – ₱40,000.
Work Schedule:
- Weekends off.
- Shift schedule: 8PM onwards.
Location:
Cebu.
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