Remote Customer Service Ambassador

6 days ago

Sorsogon, Bicol, Philippines beBeeCustomer Full time ₱700 - ₱1,100

Are you looking for a new challenge in your customer service career?

As a Contact Center Customer Service Representative, you will be the face of our company, providing exceptional support to our clients and customers.

Your primary responsibility will be to handle inbound calls, emails, and chats from customers, responding to their inquiries and resolving any issues they may have.

You will also be responsible for maintaining detailed records of customer interactions and following company procedures and compliance guidelines.

Additionally, you will work closely with other team members to achieve performance goals related to quality, efficiency, and customer satisfaction.

Key Responsibilities:

  • Handle inbound calls, emails, or chats from customers
  • Provide accurate information about products, services, and billing
  • Resolve customer complaints and escalate when necessary
  • Maintain detailed records of customer interactions
  • Follow company procedures and compliance guidelines
  • Meet performance goals related to quality, efficiency, and customer satisfaction
Required Skills and Qualifications:

We are seeking individuals who possess strong communication and interpersonal skills, with the ability to multitask and work in a fast-paced environment.

Previous experience in a contact center setting is an asset, as well as proficiency in CRM systems and call center tools.

Fluency in English is required, with Spanish language skills an added bonus.

Benefits:

At our company, we offer a competitive compensation package that includes a comprehensive benefits program, including health insurance, retirement savings, and paid time off.

We also provide opportunities for career growth and development, with training and coaching programs designed to help you succeed in your role.

Our company culture values diversity and inclusion, and we strive to create a workplace where everyone feels valued and respected.

Others:

Our company operates in a professional office environment, with a focus on delivering exceptional customer experiences.

If you are a motivated and customer-focused individual with a passion for delivering excellent service, we encourage you to apply for this exciting opportunity.

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