Client Success Coordinator

20 hours ago

Manila, National Capital Region, Philippines Sourcepass Full time $40,000 - $80,000 per year

We are Sourcepass, an IT consulting company (MSP) with a rich history of providing network support and innovative solutions since 2001. Our expertise spans IT services, cloud computing, and security, that tailor the right technologies to specific industries and business strategies. Sourcepass aims to be different. It is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love.

Sourcepass has acquired and continues to acquire companies across all avenues of technology bringing more than 40 years of expertise to all of our service areas.

Today, Sourcepass comprises over six hundred employees serving more than two thousand clients across twenty unique vertical markets. And the best is yet to be.

Our achievements speak for themselves: named to the Inc. 2022 Best in Business list, honored with two 2023 Stevie Awards, listed on CRN's 2023 Solution Provider 500, and recognized in Gartner's 2024 Magic Quadrant. Most recently, we were awarded PAX8's 2024 Partner of the Year and designated as Microsoft CoPilot MVP. We take pride in these accolades and continue to push boundaries in the IT consulting industry.

Join us and be part of our journey toward even greater accomplishments.

POSITION SUMMARY

The Client Success Coordinator (CSC) is a member of the client success team, dedicated to assisting account managers with various administrative tasks. Their primary goal is to facilitate the success of client initiatives by providing exceptional support and coordination, this role will be internal facing. The schedule for this position is Monday through Friday 9am - 6pm EST.

RESPONSIBILITIES

  • Meeting assistance: Document key points, decisions, and action items during meetings. Ensure clear communication of these details to all relevant parties.
  • Agenda Preparation: Collaborate with account managers to prepare detailed agendas for client meetings, aligning with client goals and account strategies.
  • Change Management Initiatives: Organize and tee up for the SA/CSM
  • Gainsight Entry: Accurately input and manage client data within the Gainsight platform, tracking customer health and identifying opportunities for engagement.
  • Ticket Submissions: Efficiently process and submit tickets related to client requests or Initiatives, coordinating with internal teams to ensure timely resolution.

DESIRED SKILLSET/EXPERIENCE

  • Proven experience in administrative support or customer service roles.
  • Strong organizational skills with the ability to manage multiple tasks simultaneously.
  • Excellent communication skills, both written and verbal.
  • Proficiency in CRM software, preferably Gainsight, and other relevant tools.
  • Ability to work collaboratively with cross-functional teams to achieve customer success.

This is an independent contractor position

  • Client Success Coordinator

    3 days ago

    Manila, National Capital Region, Philippines Staff4Me Full time

    The Client Success Coordinator plays a critical role in ensuring an exceptional client experience by managing the onboarding process, overseeing quality assurance, and ensuring the successful fulfillment of all services. This role requires strong communication, problem-solving, and organizational skills to build client relationships, drive retention, and...

  • Client Success

    18 hours ago

    Manila, National Capital Region, Philippines Remote Workmate Pty Ltd Full time $40,000 - $80,000 per year

    This is a remote position.Ready to Apply?If this opportunity excites you and your skills align with the role, we'd love to learn more about you.You can begin the application process right away by completing a short, self-paced video interview with "Alex," our AI interviewer. This helps us fairly assess your experience, communication style, and fit for the...

  • Client Success Manager

    3 weeks ago

    Manila, National Capital Region, Philippines Select Energy Solutions, Inc Full time

    Client Success Manager - Finance and AccountingJoin to apply for the Client Success Manager - Finance and Accounting role at Select Energy Solutions, Inc.Job Summary: The Client Success Manager plays a pivotal role in designing, nurturing, and managing client relationships to drive long-term satisfaction, retention, and loyalty. Responsible for overseeing...

  • Client Success Manager

    19 hours ago

    Manila, National Capital Region, Philippines Select Energy Solutions, Inc Full time $80,000 - $120,000 per year

    Job Summary:The Client Success Manager plays a pivotal role in designing, nurturing, and managing client relationships to drive long-term satisfaction, retention, and loyalty. Responsible for overseeing all facets of transition, service delivery, managing client relationships, understanding their needs and challenges, and ensuring that services surpass...

  • Client Success Specialist

    18 hours ago

    Manila, National Capital Region, Philippines Tech Care Inc. Full time $104,000 - $130,878 per year

    Key Responsibilities:Client Relationship ManagementServe as the primary point of contact for assigned clients after onboarding.Build and maintain strong, long-term client relationships.Client Support and Issue ResolutionRespond to client inquiries in a timely and professional manner.Collaborate with internal teams to resolve issues and ensure client...

  • Customer Success Coordinator

    18 hours ago

    Manila, National Capital Region, Philippines Yext Full time $40,000 - $60,000 per year

    We're looking for a Customer Success Coordinator to support our Customer Success and Sales team in delivering a consistent and high-quality experience for our clients. This role plays a critical part in helping account teams stay ahead of client needs, manage escalations, and prepare for key customer touchpoints. You'll handle a range of coordination tasks,...

  • Director of Client Success

    19 hours ago

    Manila, National Capital Region, Philippines Lightbird Full time $90,000 - $120,000 per year

    UnifyCX Manila, National Capital Region, PhilippinesJoin or sign in to find your next job Join to apply for the Director of Client Success role at UnifyCXUnify CX is looking for an extraordinary Director of Client Success to join our motivated and ambitious team. Role: Director of Client SuccessWork Location/Setup: Philippines | On-SiteShift Schedule:...

  • Director of Client Success

    18 hours ago

    Manila, National Capital Region, Philippines Unify CX Full time $90,000 - $120,000 per year

    Unify CX is looking for an extraordinary Director of Client Success to join our motivated and ambitious team.Role: Director of Client SuccessWork Location/Setup: Philippines | On-SiteShift Schedule: 5-day work week | Shifting Schedule | GraveyardBenefits: Day 1 HMO | Day 1 Life InsuranceWhat Will You Do?As the Director of Client Success, is responsible for...

  • Client & Virtual Assistant Success Lead

    19 hours ago

    Manila, National Capital Region, Philippines Magic Full time $60,000 - $100,000 per year

    About MagicMagic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.BackgroundOur company came out of Y...

  • Client Success Lead

    4 days ago

    Manila, National Capital Region, Philippines 1840&Co Full time

    Job Title: Client Success LeadPosition Overview:The Client Success Lead will play a critical role in ensuring the long-term success and satisfaction of our clients. This position is responsible for managing client relationships from onboarding through renewal, acting as a trusted advisor who understands their goals, challenges, and industry landscape. The...