Engineering Help Desk Technician

4 days ago


Taguig, National Capital Region, Philippines Adaca Full time
About Adaca:
At Adaca, we value innovation and expertise in providing top-notch technical support to our customers. We are committed to fostering a collaborative environment where our team members can grow and develop their skills.

Job Description:
We are seeking a talented Customer Ticketing Solutions Expert to join our team. As a key member of our support team, you will be responsible for managing our customer ticketing process, providing technical assistance, and ensuring seamless communication with customers.

Responsibilities:

Manage and resolve customer tickets efficiently, utilizing problem-solving and process improvement techniques.
Handle data and configurations using JSON to optimize our ticketing process.
Provide technical support to the current cohort during periods of low ticket volume.
Respond to customer inquiries via email when necessary, utilizing excellent written communication skills.

Requirements:

Proven experience in managing ticketing systems or similar customer support processes.
Strong working knowledge of JSON and ability to handle data and configurations effectively.
Excellent written communication skills for clear email correspondence.
Ability to work independently and adapt during periods of low ticket volume.

  • Taguig, National Capital Region, Philippines NCC Group Philippines Full time

    Job SummaryWe are seeking a highly skilled Technical Support Analyst to join our Service Desk Team. As a key member of our team, you will provide first/second line technical support for all incidents, service requests, tasks and change requests.Key Responsibilities:To provide technical assistance to clients via phone, email or in-person support.Resolve user...


  • Taguig, National Capital Region, Philippines Strategic Networks Inc. Full time

    We are looking for a skilled Help Desk Technician to join our team at the BGC site. The ideal candidate will have expertise in PHP and a passion for delivering exceptional customer service.About the Role:In this role, you will be responsible for responding to IT system problems, conducting root cause analysis, and implementing solutions to resolve issues...


  • Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    Job OverviewAs a Help Desk Specialist, you will be responsible for providing exceptional customer service to our clients. We are looking for someone who has completed at least SHS education and has relevant work experience.Must have 6 months of BPO experience, preferably in the healthcare industryAmenable to working on siteThe ideal candidate will have a...

  • IT Help Desk

    3 weeks ago


    Taguig, National Capital Region, Philippines Nityo Infotech Full time

    URGENT HIRINGNITYO INFOTECH IS LOOKING FOR IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE - 14 HC NEEDEDSalary: Up to 30,000 PHP GrossLocation: BGC, Taguig (Hybrid)Schedule: Shifting / Night ShiftProject based - 6 months (Subject for extension)Start Date: July 29, 2024Open House Interview: July 09-16, 2024Other Benefits:HMO and Group Insurance after 1...

  • Help Desk Engineer

    4 days ago


    Taguig, National Capital Region, Philippines HelloConnect Full time

    About Our TeamWe are a rapidly expanding team seeking a skilled IT Support Engineer to join us. As a key member, you will provide technical support via various channels, deploying new hardware and software while maintaining office equipment and licenses.You will manage vendors and communicate effectively with stakeholders, escalating complex issues as...


  • Taguig, National Capital Region, Philippines Transnational E-Business Solutions, Inc. Full time

    We are seeking a highly skilled Help Desk Specialist to provide technical support to our clients.About the JobIn this role, you will be responsible for addressing user-reported issues and system bugs related to our web and mobile applications.You will work closely with our development teams to escalate and resolve complex technical issues.Excellent...


  • Taguig, National Capital Region, Philippines Optum Full time

    Are you passionate about delivering exceptional customer service and supporting technical issues?Job DescriptionWe are seeking a Help Desk Operations Expert to join our IT Service Desk team. In this role, you will be responsible for creating and processing broadband and phone line requests, utilizing internet service provider online systems, and providing...


  • Taguig, National Capital Region, Philippines NCC Group Philippines Full time

    Job DescriptionWe are seeking a highly skilled Service Desk Professional to join our Service Desk Team. As a key member of our team, you will provide first/second line technical support for all incidents, service requests, tasks and change requests.Key Responsibilities:To provide technical assistance to clients via phone, email or in-person support.Resolve...


  • Taguig, National Capital Region, Philippines Neksjob Philippines Full time

    Neksjob Philippines is looking for a talented Help Desk Specialist to provide top-notch customer support. As a key member of our support team, you will be responsible for resolving customer inquiries via chat or email.Key Responsibilities:Resolve customer complaints and concerns in a timely and professional manner.Process orders, track shipments, and...


  • Taguig, National Capital Region, Philippines TP ICAP Full time

    Role RequirementsThis role requires a Degree or equivalent industry experience, with experience of supporting business critical front/mid office applications and working in an ITIL environment. Good understanding of Amazon Web Services, Windows and Linux servers is also essential.You will be responsible for proactive management of business-critical real-time...


  • Taguig, National Capital Region, Philippines Santa Isabel Full time

    Santa Isabel at a Glance:We are a forward-thinking organization dedicated to providing innovative solutions to our customers. Our team is passionate about delivering exceptional services and making a lasting impact.Job Summary:Candidate ProfileWe seek a highly motivated and detail-oriented individual to join our team as a Technical Support Specialist. The...


  • Taguig, National Capital Region, Philippines NCC Group Philippines Full time

    About the JobWe are seeking a highly skilled Help Desk Technician to join our Service Desk Team. As a key member of our team, you will provide first/second line technical support for all incidents, service requests, tasks and change requests.Key Responsibilities:To provide technical assistance to clients via phone, email or in-person support.Resolve user...


  • Taguig, National Capital Region, Philippines IQVIA Full time

    About Our TeamIQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We are seeking an experienced Computer System Support Technician to join our team.Key Responsibilities:Provide technical support to internal and external customers via phone, email,...


  • Taguig, National Capital Region, Philippines Indotronix UK Full time

    JPC - 224 - Service Desk Specialist - French SpeakerJob Title: Service Desk Specialist – French SpeakerShift Schedule: Midshift/ or Night ShiftWork Setup: Hybrid (3 Days on-site & 2 Days work from home)Location: Alabang, Muntinlupa, NCR, PhilippinesEmployment Type: Consultancy EngagementJob Description:The Help Desk Support Specialist is responsible for...


  • Taguig, National Capital Region, Philippines Schneider Electric Gruppe Full time

    We are seeking a detail-oriented Electrical Engineering Support Technician to provide technical support to our customers and internal stakeholders. This role involves troubleshooting technical issues, documenting customer interactions, and collaborating with cross-functional teams.Responsibilities:Troubleshoot technical issues using various diagnostic tools...


  • Taguig, National Capital Region, Philippines NCC Group Philippines Full time

    NCC Group Philippines is hiring a Service Desk Professional to join our dynamic team. As a Service Desk Professional, you will be the first point of contact for our clients and will play a critical role in ensuring their technical issues are resolved promptly and efficiently.Responsibilities:Respond to client inquiries and resolve technical issues in a...


  • Taguig, National Capital Region, Philippines UnitedHealth Group Full time

    We are seeking a highly skilled IT Support Specialist to join our team at UnitedHealth Group. In this role, you will be responsible for providing technical support to our customers, troubleshooting complex issues, and collaborating with internal teams to resolve problems.To succeed in this position, you will need a strong understanding of desktop support...


  • Taguig, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

    We are seeking a highly skilled Hardware and Software Technician to fill our IT Service Engineer position at Eteam Workforce Private Corporation. In this role, you will provide exceptional support across various hardware and software platforms, catering to users with diverse technical expertise levels.The key responsibilities of this position include...


  • Taguig, National Capital Region, Philippines IQVIA Full time

    Job SummaryThe Help Desk Support Professional will be responsible for providing exceptional technical support to internal and external customers at IQVIA. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.Main Responsibilities:Respond to technical requests from customers via phone,...


  • Taguig, National Capital Region, Philippines Adaca Full time

    Role Overview:We are looking for a skilled Engineering Help Desk Technician to join our team. As a key member of our support team, you will be responsible for managing our customer ticketing process, providing technical assistance, and ensuring seamless communication with customers.Responsibilities:Manage and resolve customer tickets efficiently, utilizing...