Technical Support Analyst

2 days ago


Taguig, National Capital Region, Philippines NCC Group Philippines Full time
About the Job

We are seeking a highly skilled Help Desk Technician to join our Service Desk Team. As a key member of our team, you will provide first/second line technical support for all incidents, service requests, tasks and change requests.

Key Responsibilities:

  • To provide technical assistance to clients via phone, email or in-person support.
  • Resolve user queries efficiently and effectively.
  • Document and escalate complex issues to senior technicians or external vendors as necessary.
  • Collaborate with other departments to ensure seamless delivery of services.

Requirements:

  • A minimum of 1 year of experience in a help desk or technical support role.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and manage multiple priorities.
  • Basic understanding of computer hardware, software and networking fundamentals.

About NCC Group Philippines

NCC Group Philippines is part of a global community of talented individuals working together towards a safer future. We strive to create an environment where all colleagues feel psychologically, emotionally and physically safe to be authentic and achieve their best.



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