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Computer System Support Technician

2 weeks ago

Taguig, National Capital Region, Philippines IQVIA Full time

Job Summary

The Help Desk Support Professional will be responsible for providing exceptional technical support to internal and external customers at IQVIA. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.

Main Responsibilities:

  1. Respond to technical requests from customers via phone, email, or chat.
  2. Analyze and resolve technical issues in a timely and professional manner.
  3. Document and track customer interactions and technical issues in a CRM system.
  4. Collaborate with internal teams to resolve complex technical issues.

Essential Qualifications:

  1. Bachelor's Degree in Computer Science or equivalent.
  2. 2+ years of experience in a help desk or technical support role.
  3. Strong knowledge of IT service management frameworks and tools.