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Help Desk Technician Senior

2 weeks ago

Taguig, National Capital Region, Philippines UnitedHealth Group Full time

We are seeking a highly skilled IT Support Specialist to join our team at UnitedHealth Group. In this role, you will be responsible for providing technical support to our customers, troubleshooting complex issues, and collaborating with internal teams to resolve problems.

To succeed in this position, you will need a strong understanding of desktop support technology, including experience with MAC devices and Operating Systems. You should also possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Organize work tasks based on business priorities
  • Complete work on time and keep stakeholders informed
  • Establish root cause of issues to ensure resolution
  • Apply functional knowledge and skills to the problem to identify root cause

Required Qualifications:

  • 2+ years of experience in desktop support technology
  • 1+ years working in a high-volume call center environment
  • Experience supporting MAC devices and Operating Systems
  • Direct customer service or relationship management experience