Customer Service Representative

1 day ago

Las Piñas, National Capital Region, Philippines beBeeOrder Full time ₱20,000 - ₱35,000
Order Processor Job Summary

We are seeking an Order Processor to join our team. The successful candidate will be responsible for processing repeat orders, calculating pricing, and providing excellent customer service.

The ideal candidate will have 3-5 years of administrative or customer service experience, strong attention to detail, and proficiency with Xero accounting software.

  • Responsibilities:
  • Process repeat orders for existing clients using Xero and supplier websites.
  • Calculate pricing using established markup matrices based on order quantities.
  • Liaise with clients regarding quotes and order specifications.
  • Coordinate with graphic design team for mockups and visual presentations.
  • Place orders with suppliers through provided online portals.
  • Manage order documentation through Google Docs systems.
  • Create and send invoices to clients.
  • Recommend appropriate embellishment techniques based on client needs.
  • Track and process orders through internal systems for embroidery and screen printing departments.
  • Communicate with office team via video link for questions and guidance.
  • Scope:
  • Reports directly to the Australian office team.
  • Handles existing customer accounts and repeat orders.
  • Works with established pricing matrices and systems.
  • Undergoes a three-month training period to achieve full competency.
  • Regular interaction with the Australian office via permanent video link.
  • No proactive sales responsibilities.
  • Primary focus on order processing and customer service.
Required Skills and Qualifications
  • 3-5 years of administrative or customer service experience.
  • Strong attention to detail and ability to follow established processes.
  • Excellent written and verbal communication skills in English.
  • Proficiency with Xero accounting software.
  • Experience with Google Workspace (particularly Google Docs).
  • Ability to work independently while maintaining clear communication with the team.
  • Strong organizational skills and ability to manage multiple orders simultaneously.
  • Basic understanding of pricing and markup calculations.
Independent Contractor Perks
  • Permanent work-from-home opportunity.
  • Immediate hiring.
  • Steady freelance job.

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