Technical Solutions Expert

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomerSupport Full time ₱10,000 - ₱20,000
Job Opportunity

We are seeking an exceptional Support Professional to join our team. As a Senior Technical Support Representative, you will play a pivotal role in delivering outstanding customer experiences through proactive solutions, effective troubleshooting, and seamless issue resolution.

Main Responsibilities:
  • Respond promptly to customer inquiries, providing tailored solutions and ensuring timely resolution of concerns.
  • Ongoing training and guidance on product features, updates, and best practices to help customers maximize the value of our platform.
  • Identify and escalate complex issues to senior members of the support or technical teams, ensuring efficient problem resolution.
  • Gather and communicate customer feedback to inform continuous improvement and innovation.
  • Maintain detailed records of customer interactions, including inquiries, resolutions, and opportunities for future engagement.
Requirements:
  • Minimum 3 years of experience in a Customer Success, Support, or Account Management role within a SaaS environment.
  • Experience in training, mentoring, or leading team members, including cross-functional or technical teams.
  • Proven ability to troubleshoot and resolve issues with a customer-centric approach.
  • Exceptional written and verbal communication skills, with the ability to simplify complex topics.
  • Experience working across teams to ensure seamless customer experiences.

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