Technical Solutions Expert

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomerSupport Full time $5,000 - $5,500
Job Description

As a Technical Customer Support Specialist, you will be the front line of our commitment to excellence. You will engage with customers, address their inquiries, and provide solutions with enthusiasm and expertise.

Key Responsibilities:
  • Receive, prioritize, and manage customer support inquiries via multiple channels such as chat, phone, and email.
  • Ensure accurate documentation of customer interactions and resolutions.
  • Understand the product well so that you can provide accurate, timely, and friendly responses to clients contacting us.
  • Work closely with the ticket and technical support team to troubleshoot and resolve software-related issues.
  • Escalate complex issues to the appropriate teams and follow up to ensure timely resolution.
  • Communicate with customers to gather necessary information and provide updates on their inquiries and issues.
  • Respond promptly to customer inquiries and issues with a high level of professionalism and customer service.
  • Evaluate our current customer support system and work with your team to strategically improve the process to better serve our customers.
  • Contribute to the development and maintenance of a comprehensive knowledge base for common customer queries and issues.
  • Provide input on improving documentation and support processes.
  • Gather customer feedback and insights to identify areas for improvement in our products and services.
  • Collaborate with cross-functional teams to implement improvements based on customer input.

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