Technical Solution Provider

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeExpert Full time $80,000 - $110,000
Customer Solutions Role

This is a challenging position that requires the ability to solve complex customer problems through creative technical solutions.

  • Engage in functional and technical discussions with customers, understanding their requirements and pain points.
  • Design and present solutions that demonstrate the product's value, addressing customer needs effectively.
  • Conduct needs assessments and solution-finding sessions, including technical questionnaires, for customers with varying levels of complexity.

Responsibilities:

  • Provide technical expertise to Sales and Customer Success teams, supporting them in achieving revenue goals.
  • Develop and deliver impactful product demonstrations, tailoring them to specific audiences, verticals, and customer needs.
  • Contribute to proposal responses (RFIs/RFPs, tenders), addressing functional and technical requirements.
Knowledge Sharing & Best Practices:
  • Stay updated on best practices and product knowledge, sharing insights with internal teams.
  • Collaborate with colleagues on technical solutions and problem-solving strategies.
Product Representation & Travel:
  • Represent the company as a product expert at conferences, demonstrations, and customer visits, if necessary.
  • Address technical questions and follow up on pending issues.
Continuous Development:
  • Invest in personal and professional growth, expanding your technical skills and product knowledge.

Requirements:

  • Strong understanding of the product suite, including front-end and back-end functionality.
  • Ability to troubleshoot technical product functional issues, sales processes, and propose solutions.

Communication & Collaboration:

  • Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to diverse audiences.
  • Team-oriented mindset, working effectively with Sales, Customer Success, and other internal stakeholders.

Preferred:

  • Bachelor's or Master's degree in relevant fields.
  • Experience in Sales/Solutions Engineering and Management within the Technology sector.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. We strive to break down silos, collaborate effectively, and celebrate each other's successes. Our values underpin everything we do.

  1. We put educators and learners at the center of everything we do.
  2. We seek out teammates that are constantly learning and growing.
  3. We believe integrity is the heartbeat of our organization.
  4. We empower teammates to make decisions.
  5. We respect local cultures and embrace diversity.

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