Customer Support Team Lead

2 days ago

Marikina City, National Capital Region, Philippines beBeeSupport Full time $100,000 - $120,000
Job Description:

We are seeking a highly motivated and experienced Customer Support Team Lead to join our team. In this role, you will be responsible for leading a team of customer support engineers and providing them with the necessary guidance and support to ensure excellent customer service.

Responsibilities:
  • Lead a team of 10-12 customer support engineers
  • Monitor and oversee support quality and SLA adherence; including coaching, CSAT follow up, and any optimizations required to ensure quality
  • Ongoing individualized career development
  • Ensure successful execution of the customer journey for customers
  • Collaborate with fellow sales, product, and engineering managers to ensure high-quality customer service
Required Skills and Qualifications:
  • Prior experience working in a technical role
  • Strong management skills with success in career development
  • Highly focused on increasing customer satisfaction and retention
  • Ability to manage multiple initiatives simultaneously in a dynamic, fast-paced work environment
  • Ability to successfully navigate an organization cross-functionally, including through barriers, to ensure customer satisfaction and success
  • Experience supporting enterprise and SaaS applications in a 24x7 support environment
  • Excellent written and verbal communication skills in English
Benefits:

We offer a competitive compensation package, flexible paid time off, attractive stock grants, and more.

We are committed to fostering an intentional, inclusive, and diverse culture that drives deep engagement, authentic belonging, and an exceptional employee experience.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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