Senior Customer Support Lead

1 day ago

Marikina City, National Capital Region, Philippines beBeeLeadership Full time $90,000 - $120,000
Customer Service Leadership Role

This is a senior-level position that requires exceptional communication skills, problem-solving abilities, and experience in managing high-performing teams.


Main Responsibilities:
  • Lead and manage customer service operations to deliver high-quality experiences for clients and partners.
  • Develop and implement policies, procedures, and standards to align with business objectives and customer expectations.
  • Monitor and analyze customer service metrics to identify areas for improvement, drive team performance, and report insights to leadership.
  • Handle escalated customer issues and complaints with professionalism and urgency, ensuring timely resolution and customer satisfaction.

Key Requirements:
  • Minimum 6 years of experience in customer service for a tech or SaaS company, including at least 2 years in a managerial or team lead role.
  • Strong understanding of customer service practices and customer journey management within tech or SaaS companies.
  • Previous experience in the insurance or InsurTech space is a strong advantage.
  • Proven track record of leading and scaling customer service operations in a fast-paced environment.

Why This Role Will Thrive:
  • Fully remote work environment.
  • Flexible leave policies.
  • Diverse international team with varied perspectives and backgrounds.
  • Competitive compensation package.
  • Performance-based bonuses.
  • Stock options after 6 months of employment.
  • Learning and development opportunities.

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