Technical Support Professional

2 days ago

Iloilo City, Western Visayas, Philippines beBeeTechnical Full time ₱70,200 - ₱102,000

Job Title: Technical Support Professional

Job Description:

We are seeking skilled and customer-focused technical support professionals to provide technical assistance and troubleshooting support for a variety of clients across industries. This role requires strong analytical skills, patience, and effective communication to resolve complex issues efficiently.

Required Skills and Qualifications:
  • Strong proficiency in English, both written and spoken
  • Prior call center experience
  • A quiet work environment with high-speed internet connection

You will be expected to respond to inbound technical support requests via phone, chat, or email, diagnose and troubleshoot hardware, software, and network issues, and guide customers through step-by-step solutions. It is essential to maintain accurate documentation of all customer interactions and ensure up-to-date knowledge of products, services, and support procedures.

Responsibilities:

  • Respond to inbound technical support requests
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions
  • Document all customer interactions accurately
  • Maintain up-to-date knowledge of products, services, and support procedures
Benefits:

This role offers opportunities for professional growth and development, with the chance to improve support processes and customer experience by collaborating with internal teams.

Performance Metrics:

  • Resolution time
  • Customer satisfaction
  • Attendance

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