Technical Support Professional

3 days ago

Iloilo City, Western Visayas, Philippines beBeeAutomation Full time A$24,000 - A$30,000

Job Title: Technical Support Specialist

We are seeking a skilled Technical Support Specialist with a developer's mindset to fill this challenging role.

Main Responsibilities:
  • Investigate user-reported problems, trace logic across workflows, and pinpoint root causes with minimal direction.
  • Configure, test, and refine automations, triggers, forms, and custom workflows.
  • Collaborate with internal development and implementation teams to escalate bugs, recommend solutions, and contribute to fixes.
  • Maintain internal documentation and contribute to a knowledge base for recurring issues and solutions.
Required Skills:
  • Solid hands-on experience with Go High Level (GHL) in a support, automation, or technical configuration role.
  • Developer's mindset — able to debug, trace logic, read logs, and reverse-engineer automation failures.
  • Basic programming skills (JavaScript, HTML/CSS, Python, or API usage) for advanced troubleshooting.
  • Minimum 2 years in a technical support/helpdesk role, ideally in a SaaS, CRM, or automation-heavy environment.

We offer the opportunity to work with a growing platform and contribute to its success. The successful candidate will be responsible for providing exceptional technical support and working closely with our development team.

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