Remote Technical Support Professional

20 hours ago

Iloilo City, Western Visayas, Philippines beBeeSupport Full time ₱400,000 - ₱800,000

We are seeking a seasoned Technical Support Specialist with expertise in Xerox multifunction printers and copiers. You will serve as the primary point of contact for clients, providing top-notch remote troubleshooting and customer support. If you possess strong technical knowledge and excellent communication skills, this opportunity is ideal for showcasing your strengths.

About the Role

This position involves delivering exceptional service to clients by addressing their technical issues via remote access. Your tasks will include gathering essential information, diagnosing and resolving common problems, and ensuring timely and effective resolution of customer concerns.

Key Responsibilities
  • Inbound Call Handling: Act as the first point of contact for inbound support calls.
  • Gather essential information: customer name, company, device model/serial number, and issue description.
  • Remote Troubleshooting: Diagnose and resolve common issues (e.g., paper jams, print streaks, driver problems).
  • Guide users through troubleshooting steps or remotely access systems to resolve problems.
  • Driver & Network Configuration: Install and troubleshoot printer drivers.
  • Address network configuration issues such as IP conflicts or device connectivity.
  • CRM Documentation: Log service activities in the CRM system, including timestamps, machine details, issue descriptions, steps taken, and resolution status.
  • Escalate unresolved issues to senior technicians with clear documentation.
Required Qualifications
  • Xerox Experience: 2–5 years of direct technical support experience working with Xerox printers and copiers.
  • Technical Expertise: Strong knowledge of multifunction printers, copiers, and common hardware/software issues.
  • Remote Access Skills: Proficiency with remote tools such as TeamViewer, AnyDesk, etc., to access and configure customer systems securely.
  • Communication: Excellent spoken and written English to deliver clear, empathetic, and professional support.

  • Remote Technical Support Specialist

    21 hours ago

    Iloilo City, Western Visayas, Philippines beBeeSupport Full time $55,000 - $75,000

    Role Summary:We are seeking a skilled Technical Support Specialist to provide exceptional service to our clients. This individual will be responsible for delivering timely and effective support via various communication channels, ensuring seamless resolution of technical issues.This role requires strong problem-solving skills, with the ability to analyze...

  • Technical Support Professional

    14 hours ago

    Iloilo City, Western Visayas, Philippines beBeeTechnical Full time ₱70,200 - ₱102,000

    Job Title: Technical Support ProfessionalJob Description:We are seeking skilled and customer-focused technical support professionals to provide technical assistance and troubleshooting support for a variety of clients across industries. This role requires strong analytical skills, patience, and effective communication to resolve complex issues...

  • Technical Support Professional

    17 hours ago

    Iloilo City, Western Visayas, Philippines beBeeSupport Full time ₱55,000 - ₱90,000

    Technical Support RoleWe are seeking a technical support professional to provide high-quality assistance to customers with technical issues.Main Responsibilities:Respond to customer inquiries via phone, email or chat.Troubleshoot hardware, software and connectivity problems.Guide customers through step-by-step solutions and product configurations.Evaluate...

  • Remote Technical Support Specialist

    14 hours ago

    Iloilo City, Western Visayas, Philippines beBeeTechnical Full time ₱120,000 - ₱173,500

    Job SummarySeeking a highly skilled Technical Support Professional to provide expert assistance and guidance to clients across various industries. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences and possess strong technical skills.">Respond to inbound technical support requests via phone,...

  • Advanced Technical Support Professional

    21 hours ago

    Iloilo City, Western Visayas, Philippines beBeeTechnical Full time $650 - $6,840

    We are seeking a highly skilled Technical Support Specialist to join our team. This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.Job SummaryThis role will be responsible for providing advanced technical support, escalated troubleshooting, and assisting in...

  • Technical Support Professional

    21 hours ago

    Iloilo City, Western Visayas, Philippines beBeeProfessional Full time ₱100,000 - ₱120,000

    Job OverviewMCI is a leading business process outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We're seeking skilled and customer-focused technical support professionals...

  • Senior Technical Support Professional

    20 hours ago

    Iloilo City, Western Visayas, Philippines beBeeSupport Full time $50,000 - $85,000

    Job OverviewWe're seeking a skilled Technical Support Specialist to join our team. This role offers the opportunity to work with cutting-edge Smart Grid solutions and make an impact through excellent client service, troubleshooting, and analytical skills.This position involves resolving customer support tickets in a timely manner, troubleshooting technical...

  • Technical Support Specialist

    20 hours ago

    Iloilo City, Western Visayas, Philippines beBeeSupport Full time $55,000 - $75,000

    Job DescriptionWe are seeking a highly skilled and experienced Technical Support professional to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch support to our clients via phone, email, and chat.You will manage incidents and requests within our ticketing system, perform daily ticket follow-ups with end users,...

  • Technical Support Professional

    14 hours ago

    Iloilo City, Western Visayas, Philippines beBeeAutomation Full time A$24,000 - A$30,000

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist with a developer's mindset to fill this challenging role.Main Responsibilities:Investigate user-reported problems, trace logic across workflows, and pinpoint root causes with minimal direction.Configure, test, and refine automations, triggers, forms, and custom...

  • Senior Technical Support Specialist

    17 hours ago

    Iloilo City, Western Visayas, Philippines beBeeTechnical Full time ₱800,000 - ₱1,200,000

    Job OverviewA Senior Technical Support Specialist is required to provide advanced technical support for global customers on MDM/UEM platforms. This role involves troubleshooting and resolving complex technical issues, escalating and collaborating with cross-functional teams, developing knowledge base articles, mentoring junior engineers, and handling...