Technical Support Professional

1 day ago

Iloilo City, Western Visayas, Philippines beBeeSupport Full time ₱2,609,000 - ₱4,793,000

About our team

We help e-commerce brands build full-time teams abroad by screening candidates through internal interviews and placing them in full-time roles within a month.

The Role: Support Specialist

You will assist our e-commerce clients in understanding, utilizing, and troubleshooting our testing platform. You'll report to the Support Manager and communicate with customers daily via email, Slack, and chat to resolve issues and deliver an exceptional customer experience.

Key Responsibilities
  • Provide best-in-class customer support by responding promptly to customer inquiries
  • Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed
  • Become a product expert so you can answer questions quickly and accurately
  • Manage 20–30 open customer conversations at a time
  • Own follow-ups and ensure all tickets are resolved in a timely manner
  • Collaborate with internal teams on escalated or complex issues
  • Spot trends in support issues and share insights with product, tech, and ops
  • Contribute to internal knowledge-sharing (documentation, training, etc.)
Culture & Values
  • Prioritize customer satisfaction — Be honest and transparent. Always act in the customer's best interest.
  • Show empathy — Support teammates, customers, and partners with generosity and kindness.
  • Aspire to excellence — Commit to being world-class at what you do.
  • Foster teamwork — Hire the best, and invest in feedback and growth.
  • Speak up — Share your perspective when disagreeing. Everyone is responsible for making us better.

What We Offer

  • A competitive salary package
  • Flexible vacation and PTO

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