Product Support Coordinator

3 days ago

Manila, National Capital Region, Philippines beBeeSupport Full time ₱250,000 - ₱450,000

We are seeking a highly skilled Product Support Specialist to join our team. This is a full-time role that involves providing administrative support for the general administration of all products relevant to the region.

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The successful candidate will be responsible for entering and maintaining supplier contracts in the system, performing quality checks, and ensuring all rate updates, content changes, and contract revisions are processed accurately and within established timelines.

This role requires strong organizational and problem-solving skills, good interpersonal skills, and the ability to multitask. Excellent math and English communication skills (verbal and written) are essential, as well as high detail-orientation and ability to concentrate for extended periods.

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  • Loading, maintaining, and updating supplier contracts in the operating system accurately and within deadlines.
  • Managing workload effectively and prioritizing tasks based on directives from the Product Team Lead.
  • Performing quality control checks to ensure accuracy, compliance, and completeness of loaded products.
  • Escalating technical or system issues to the Product Team Lead or Assistant Team Lead as needed.
  • Collaborating with leadership to identify and implement process improvements.
  • Working with team members to resolve reservation issues caused by contract-loading errors.
  • Communicating clearly with internal teams (Reservations, Sales, and Operations) to address contract-related questions and concerns.

As a key member of our team, you can expect competitive salary with performance incentives, paid personal days, and a birthday off each year. You'll also have access to continuous learning and industry-leading training, as well as exclusive travel perks and discounts.

Goway is an equal-opportunity employer committed to diversity, equity, inclusion, and sustainable tourism.

">About this Role
  • A bachelor's degree in a related field is preferred, but not required.
  • 1 to 3 years of work-related experience is beneficial.
  • Relevant travel industry experience is an asset.
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