Technical Operations Analyst

10 hours ago

Manila, National Capital Region, Philippines Focus Support Associates Full time
Lead Recruiter | Volume Hiring for CSR | Specialized in HR, Finance, Accounting & IT Roles | Talent-Focused Professional Who Bets on People, Not Just…

Please Note: Proficiency in SQL is required. If you do not have experience with SQL and ticketing systems, please do not apply, as applications without these qualifications will be automatically rejected.

We're looking for a curious, detail-oriented, and proactive Technical Operations Analyst to join our growing team. This is an excellent opportunity for someone early in their career who's eager to learn the ins and outs of operations in a fast-paced Insurtech environment.

In this role, you'll support our internal teams, help resolve client issues, improve operational processes, and ensure everything runs smoothly behind the scenes. If you're organized, tech-savvy, and passionate about problem-solving — this role is for you. You'll report directly to the Director of Client Operations, who oversees post-implementation support for all our clients.

Key Responsibilities
  • Production Support & Ticket Management
    • Monitor incoming support tickets; triage, route, and track them to resolution.
    • Troubleshoot client or internal issues by gathering information and coordinating with teams.
    • Maintain documentation of known issues, resolutions, and support procedures.
  • Operational Coordination
    • Support daily and weekly operational routines (e.g., scrums, check-ins, reports).
    • Help manage task lists, priorities, and follow-ups across operations, support, and delivery teams.
    • Prepare reports, dashboards, and summaries for stakeholders.
  • Data Support & Quality Checks
    • Use SQL and Excel to pull data for investigations and reporting.
    • Conduct data quality checks and help identify recurring issues or trends.
    • Share clear updates with internal stakeholders.
    • Coordinate responses to client queries or escalations with client-facing teams.
  • Process Improvement & Learning
    • Identify opportunities to streamline processes and improve efficiency.
    • Gain exposure to insurance operations, data tools, and delivery practices in a supportive environment.
Qualifications
  • 1–2 years of experience in an operational, support, or coordination role.
  • Strong organizational skills with the ability to manage multiple tasks and priorities.
  • Experience with tools such as Jira, Confluence, and Excel.
  • Proficiency in SQL is required.
  • A problem-solver's mindset: curious, analytical, and resourceful.
  • Strong communication skills and a collaborative attitude.
  • Post-secondary education in computer science, technology, or a related field (or equivalent experience).
  • Location: Full-time onsite in San Juan, Greenhills
  • Shift: Graveyard shift
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Telecommunications
#J-18808-Ljbffr

  • Training Operations Specialist

    11 hours ago

    Manila, National Capital Region, Philippines beBeeData Analyst Full time $35,000 - $55,000

    Job Title: Training Operations SpecialistWe are seeking a skilled and detail-oriented professional to join our team as a Training Operations Specialist. This role will be responsible for ensuring the smooth delivery of training programs across various departments and teams.In this role, you will be working closely with learners, managers, and other key...

  • Technical Business Analyst

    2 days ago

    Manila, National Capital Region, Philippines ING Full time

    Business AnalystING is looking to recruit a Business Analyst for the Wholesale Data Management and Analytics Platform.Your work environment:ING's purpose is 'Empowering people to stay a step ahead in life and in business. Every ING colleague is given the opportunity to contribute to that vision.The ING Think Forward Global Strategy aims to create a...

  • Key Support Operations Data Analyst

    2 days ago

    Manila, National Capital Region, Philippines beBeeData Full time $60,000 - $80,000

    Job Title:Support Operations Data AnalystAbout the Role:We're seeking a skilled Data Analyst to connect our data warehouse and operational reporting, validate datasets, build trusted data connections, and ensure reporting accuracy for Workforce Management and broader Support functions. This role will help scale AI-driven support initiatives by delivering...

  • Partner Operations Analyst

    10 hours ago

    Manila, National Capital Region, Philippines Five9 Full time

    Join to apply for the Partner Operations Analyst role at Five9.Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the...

  • Credit Risk Operations Analyst

    1 day ago

    Manila, National Capital Region, Philippines beBeeBusiness Full time ₱900,000 - ₱1,200,000

    Business Analyst - Credit Risk OperationsWe are seeking a seasoned Business Analyst to join our team and contribute to the development of our credit risk operations.This is an exciting opportunity to work with a diverse group of professionals and be part of a dynamic organization that is changing the way banking works.The successful candidate will have...

  • Technical Security

    2 weeks ago

    Manila, National Capital Region, Philippines EFlexervices Full time

    Who we are:eFlexervices is a BPO company with a legacy spanning 24 years. We've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just investing...

  • Financial Data Analyst

    10 hours ago

    Manila, National Capital Region, Philippines Finyon Global Full time

    OverviewAt Finyon Global, we harness the power of talent to drive the future of fintech. We seek innovative minds from Asia and Africa to join our mission in shaping the next wave of financial technology.We are looking for a Financial Data Analyst to join our growing team. The ideal candidate is highly analytical, detail-oriented, and comfortable working...

  • Integration Analyst

    16 hours ago

    Manila, National Capital Region, Philippines DTCC Full time

    Are you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills...

  • Service Desk Analyst

    3 days ago

    Manila, National Capital Region, Philippines Capgemini Full time

    Join to apply for the Service Desk Analyst (Pasay) role at Capgemini.ResponsibilitiesTroubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.Applies understanding and knowledge of information systems products and services to assist users.Identifies, investigates and researches user...

  • Technical Lead

    10 hours ago

    Manila, National Capital Region, Philippines Seven Seven Global Services, Inc. Full time

    About the RoleWe are looking for an experienced Tech Lead to join our Information Technology Group. The role will lead the technical delivery of IT projects, ensuring on-time, within-budget completion while meeting business and compliance requirements.This position requires a highly skilled leader with strong project management expertise, preferably in...