Technical Operations Analyst

3 weeks ago

Manila, National Capital Region, Philippines Focus Support Associates Full time
Lead Recruiter | Volume Hiring for CSR | Specialized in HR, Finance, Accounting & IT Roles | Talent-Focused Professional Who Bets on People, Not Just…

Please Note: Proficiency in SQL is required. If you do not have experience with SQL and ticketing systems, please do not apply, as applications without these qualifications will be automatically rejected.

We're looking for a curious, detail-oriented, and proactive Technical Operations Analyst to join our growing team. This is an excellent opportunity for someone early in their career who's eager to learn the ins and outs of operations in a fast-paced Insurtech environment.

In this role, you'll support our internal teams, help resolve client issues, improve operational processes, and ensure everything runs smoothly behind the scenes. If you're organized, tech-savvy, and passionate about problem-solving — this role is for you. You'll report directly to the Director of Client Operations, who oversees post-implementation support for all our clients.

Key Responsibilities
  • Production Support & Ticket Management
    • Monitor incoming support tickets; triage, route, and track them to resolution.
    • Troubleshoot client or internal issues by gathering information and coordinating with teams.
    • Maintain documentation of known issues, resolutions, and support procedures.
  • Operational Coordination
    • Support daily and weekly operational routines (e.g., scrums, check-ins, reports).
    • Help manage task lists, priorities, and follow-ups across operations, support, and delivery teams.
    • Prepare reports, dashboards, and summaries for stakeholders.
  • Data Support & Quality Checks
    • Use SQL and Excel to pull data for investigations and reporting.
    • Conduct data quality checks and help identify recurring issues or trends.
    • Share clear updates with internal stakeholders.
    • Coordinate responses to client queries or escalations with client-facing teams.
  • Process Improvement & Learning
    • Identify opportunities to streamline processes and improve efficiency.
    • Gain exposure to insurance operations, data tools, and delivery practices in a supportive environment.
Qualifications
  • 1–2 years of experience in an operational, support, or coordination role.
  • Strong organizational skills with the ability to manage multiple tasks and priorities.
  • Experience with tools such as Jira, Confluence, and Excel.
  • Proficiency in SQL is required.
  • A problem-solver's mindset: curious, analytical, and resourceful.
  • Strong communication skills and a collaborative attitude.
  • Post-secondary education in computer science, technology, or a related field (or equivalent experience).
  • Location: Full-time onsite in San Juan, Greenhills
  • Shift: Graveyard shift
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Telecommunications
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