Production Support Senior Analyst

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services. These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

Being a member of Enterprise Services team, a Production Support Senior Analyst is responsible for production support across enterprise automation technology stacks. This role supports key project driven initiatives, as well as daily operational tasks to maintain the integrity of our applications and infrastructure.

Your Primary Responsibilities:

• Support our Workbench IO initiative by providing Operations monitoring and system support for our platform.
• Work with our Operations team to provide event monitoring, incident triage and issue.
• Provide support to all environments and ensure infrastructure stability.
• Contribute to projects by implementing task deliverables and ensuring that targets are met
• Work closely with peers to improve workflow process, communication and documentation up to date.
• Align risk and control processes into daily responsibilities
• Provide comprehensive technical support to peers, business unit and Management
• Work with your team to develop and produce timely metrics based on the required management platforms.
• Aligns risk and control processes into day to day responsibilities to supervise and mitigate risk; brings up appropriately.
• Implement performance and statistical monitoring to develop procedures and standard processes which improve overall environment.
• Actively strives to keep Standards documents, Process and Procedures Documents, and Baseline documents up to date with emerging industry standards
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; raises appropriately.
• Configure/manage and support solutions designed with MS Power tools, Appian, SQL, Talend, AutoSys, as well as Robotic Process automations based around the BluePrism platform.

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Qualifications:

• Minimum of 2 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

• Excellent writing and verbal communication skills
• Demonstrates good interactions with developers, managers, and team members to coordinate job tasks and strong dedication to work.
• Possesses ability to work efficiently in both independent and teamwork environments.
• Understands principles of Agile framework and knowledge of JIRA is a plus