Talkdesk Support Coordinator

3 days ago

Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱250,000 - ₱500,000

Are you looking for a role that requires effective communication and coordination between various business units? As a Support Officer, you will be liaising with multiple stakeholders to ensure seamless communication, efficient implementation, and ongoing support for our Talkdesk program. This position aims to enhance our customer service capabilities through the Talkdesk platform.

Responsibilities:
  • Coordinate with business units to gather requirements, provide updates, and facilitate communication regarding Talkdesk program initiatives
  • Support the EPM in monitoring program implementation, tracking milestones, manage billing concerns, and help coordinate in program-related issues
  • Facilitate the preparation and submission of program reports and updates to senior management
  • Act as a liaison to ensure effective communication between units regarding the Talkdesk system
Qualifications:
  • Bachelor's degree in business administration or any related field
  • Minimum 3-5 years of experience in operations, project coordination, or a related support role, preferably in the banking or financial services sector
  • Exposure to contact center systems like Talkdesk is an advantage
  • Strong understanding of customer service operations and call center technologies
  • Familiarity with best practices in customer service and call center management across BUs
  • Knowledge of key performance indicators (KPIs) relevant to Talkdesk as a customer service platform
  • Excellent verbal and written communication skills
  • Solid attention to detail and data analysis
Job Function:
  • Mid-Senior level
Employment Type:
  • Full-time
Industries:
  • Banking

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