Product Support Coordinator

1 day ago

Manila, National Capital Region, Philippines Goway Travel Full time
Overview

Join to apply for the Product Support Coordinator role at Goway Travel.

Job Purpose: Reporting directly to the Product Team Lead, the Product Coordinator is responsible for the general administration of all products relevant to the region. Key duties include entering and maintaining supplier contracts in the system, performing quality checks, and ensuring all rate updates, content changes, and contract revisions are processed accurately and within established timelines.

Job Type: Full Time

Location: Manila Remote/Hybrid

Reporting to: Product Team Lead

What will be your key responsibilities?
  • Load, maintain, and update supplier contracts in the operating system accurately and within deadlines.
  • Manage workload effectively and prioritize tasks based on directives from the Product Team Lead.
  • Perform quality control checks to ensure accuracy, compliance, and completeness of loaded products.
  • Escalate technical or system issues to the Product Team Lead or Assistant Team Lead as needed.
  • Collaborate with leadership to identify and implement process improvements.
  • Work with team members to resolve reservation issues caused by contract-loading errors.
  • Communicate clearly with internal teams (Reservations, Sales, and Operations) to address contract-related questions and concerns.
  • Communication through multimedia (telephone, video conferencing, and email) in English for collaboration is required.
What are we looking for?
  • A team player with strong organizational and problem-solving skills.
  • Good interpersonal skills and the ability to multitask.
  • Excellent math and English communication skills (verbal and written).
  • Highly detail-oriented with the ability to concentrate for extended periods.
  • Ability to identify and solve problems; excellent computer skills including proficiency in Microsoft Suite.
  • Experience with interpreting and loading contracts into a database is beneficial; knowledge of land contracts and Goway destinations is beneficial.
  • Ability to work to deadlines; experience with the iVector system and database investigation is beneficial.
  • 1 to 3 years of work-related experience; college degree preferred; high school diploma required.
  • Relevant travel industry experience preferred; Travel and Tourism Certificate is an asset.
What can you expect from Goway?
  • Competitive salary with performance incentives; paid personal days and a birthday off each year.
  • RRSP matching and comprehensive medical, dental, and vision coverage.
  • Access to continuous learning and industry-leading training.
  • Exclusive travel perks and discounts.
  • Collaborative, cross-cultural work across locations including Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond.
  • Goway is an equal-opportunity employer; we celebrate differences and are committed to an inclusive workplace. Only those selected for an interview will be contacted.
How To Apply

If this role feels like your next step, click "Apply Now" to create your profile, upload your CV, and share a few details about yourself. Our talent team reviews every application and will reach out if your experience aligns with our needs.

Recruitment Scams & Fraud Warning

Please be aware of suspicious messages from individuals pretending to be Goway recruiters. Goway will never ask you to install an app during the recruitment process. If you receive such a message, ignore it and report it to Goway.

About Goway

Founded in Toronto in 1970, Goway is a global travel company with hubs in Toronto, Vancouver, Los Angeles, Sydney, and Manila. We design travel experiences in over 115 countries and are committed to diversity, equity, inclusion, and sustainable tourism. For more, visit


#J-18808-Ljbffr

  • Product Support Coordinator

    1 day ago

    Manila, National Capital Region, Philippines beBeeSupport Full time ₱250,000 - ₱450,000

    We are seeking a highly skilled Product Support Specialist to join our team. This is a full-time role that involves providing administrative support for the general administration of all products relevant to the region.">The successful candidate will be responsible for entering and maintaining supplier contracts in the system, performing quality checks, and...

  • MNL - Production Coordinator

    18 hours ago

    Manila, National Capital Region, Philippines Hogarth Worldwide Ltd Full time

    Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across...

  • Customer Support/Ops Coordinator I

    2 weeks ago

    Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full time

    Customer Support/Ops Coordinator I page is loadedCustomer Support/Ops Coordinator IApply locations Manila time type Full time posted on Posted Yesterday job requisition id R99871WHAT IS YOUR ROLEThis position has primary responsibilities for providing hands-on troubleshooting, feature explanation, and best practice guidance for our product. The work...

  • Talkdesk Support Coordinator

    2 days ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱250,000 - ₱500,000

    Are you looking for a role that requires effective communication and coordination between various business units? As a Support Officer, you will be liaising with multiple stakeholders to ensure seamless communication, efficient implementation, and ongoing support for our Talkdesk program. This position aims to enhance our customer service capabilities...

  • Product Support Analyst

    18 hours ago

    Manila, National Capital Region, Philippines Infor Inc. Full time

    Provides application support to customers, answering questions on function and usage of product via various communication channels. Serves as primary support liaison between company and customer in a highly team-oriented environment. Conveys customer feedback to product development staff. Expected to develop a thorough knowledge of company's products....

  • Production Support Senior Analyst

    4 days ago

    Manila, National Capital Region, Philippines DTCC Full time

    Are you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills...

  • Product Technical Support Specialist

    1 day ago

    Manila, National Capital Region, Philippines beBeeSupport Full time $40,000 - $60,000

    Job OverviewThis role is part of a dynamic team responsible for delivering advanced technical support to customers using our products.The Product Support Specialist I/Support Engineer will play a vital role in monitoring, troubleshooting, and escalating cases appropriately.Responsibilities include responding to customer inquiries, monitoring the service...

  • Audio Product Support Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeTechnical Full time ₱250,000 - ₱500,000

    Job Summary">We are seeking a skilled Technical Support Specialist to provide expert assistance to customers using Avid's audio products. As a member of our team, you will be responsible for resolving technical issues, managing support cases, and ensuring timely resolution of customer queries.Key Responsibilities:Providing technical support for Avid's audio...

  • Product Innovation Lead

    2 days ago

    Manila, National Capital Region, Philippines beBeeDevelopment Full time ₱800,000 - ₱1,200,000

    About this RoleThe Product Development Specialist plays a pivotal part in driving the development and enhancement of products within the LED lighting and construction materials category. This includes electrical wiring devices, plumbing, and other emerging product lines.This position involves advanced research, market analysis, supplier engagement, and...

  • Product Development Manager

    1 day ago

    Manila, National Capital Region, Philippines beBeeProduct Full time ₱900,000 - ₱1,200,000

    Job DescriptionThe Assistant Product Development Manager role involves supporting the entire product development lifecycle, collaborating with cross-functional teams to deliver innovative and high-quality products through market research, planning, coordination, timeline management, and effective communication.This individual will be responsible for managing...