Product Support Coordinator

4 weeks ago

Manila, National Capital Region, Philippines Goway Travel Full time
Overview

Join to apply for the Product Support Coordinator role at Goway Travel.

Job Purpose: Reporting directly to the Product Team Lead, the Product Coordinator is responsible for the general administration of all products relevant to the region. Key duties include entering and maintaining supplier contracts in the system, performing quality checks, and ensuring all rate updates, content changes, and contract revisions are processed accurately and within established timelines.

Job Type: Full Time

Location: Manila Remote/Hybrid

Reporting to: Product Team Lead

What will be your key responsibilities?
  • Load, maintain, and update supplier contracts in the operating system accurately and within deadlines.
  • Manage workload effectively and prioritize tasks based on directives from the Product Team Lead.
  • Perform quality control checks to ensure accuracy, compliance, and completeness of loaded products.
  • Escalate technical or system issues to the Product Team Lead or Assistant Team Lead as needed.
  • Collaborate with leadership to identify and implement process improvements.
  • Work with team members to resolve reservation issues caused by contract-loading errors.
  • Communicate clearly with internal teams (Reservations, Sales, and Operations) to address contract-related questions and concerns.
  • Communication through multimedia (telephone, video conferencing, and email) in English for collaboration is required.
What are we looking for?
  • A team player with strong organizational and problem-solving skills.
  • Good interpersonal skills and the ability to multitask.
  • Excellent math and English communication skills (verbal and written).
  • Highly detail-oriented with the ability to concentrate for extended periods.
  • Ability to identify and solve problems; excellent computer skills including proficiency in Microsoft Suite.
  • Experience with interpreting and loading contracts into a database is beneficial; knowledge of land contracts and Goway destinations is beneficial.
  • Ability to work to deadlines; experience with the iVector system and database investigation is beneficial.
  • 1 to 3 years of work-related experience; college degree preferred; high school diploma required.
  • Relevant travel industry experience preferred; Travel and Tourism Certificate is an asset.
What can you expect from Goway?
  • Competitive salary with performance incentives; paid personal days and a birthday off each year.
  • RRSP matching and comprehensive medical, dental, and vision coverage.
  • Access to continuous learning and industry-leading training.
  • Exclusive travel perks and discounts.
  • Collaborative, cross-cultural work across locations including Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond.
  • Goway is an equal-opportunity employer; we celebrate differences and are committed to an inclusive workplace. Only those selected for an interview will be contacted.
How To Apply

If this role feels like your next step, click "Apply Now" to create your profile, upload your CV, and share a few details about yourself. Our talent team reviews every application and will reach out if your experience aligns with our needs.

Recruitment Scams & Fraud Warning

Please be aware of suspicious messages from individuals pretending to be Goway recruiters. Goway will never ask you to install an app during the recruitment process. If you receive such a message, ignore it and report it to Goway.

About Goway

Founded in Toronto in 1970, Goway is a global travel company with hubs in Toronto, Vancouver, Los Angeles, Sydney, and Manila. We design travel experiences in over 115 countries and are committed to diversity, equity, inclusion, and sustainable tourism. For more, visit


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