Audio Product Support Specialist

2 days ago


Manila, National Capital Region, Philippines beBeeTechnical Full time ₱250,000 - ₱500,000

Job Summary

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We are seeking a skilled Technical Support Specialist to provide expert assistance to customers using Avid's audio products. As a member of our team, you will be responsible for resolving technical issues, managing support cases, and ensuring timely resolution of customer queries.

Key Responsibilities:
  • Providing technical support for Avid's audio products, including Avid Pro Tools and Audio Consoles
  • Managing support cases through web-based submissions and phone calls
  • Adhering to Avid's contractual Service Level Agreements (SLAs)
  • Dealing with customers across various audio market segments, from creative enthusiasts to professional broadcasters

Skills and Qualifications

  • Fluent English language skills
  • Comfortable interacting with customers via phone and email
  • Detailed understanding of audio products and technology
  • Ability to identify complex issues and systematically resolve them
  • Passion for the music, film, and broadcast industries
  • Knowledge of network architecture and computer systems
  • Experience working in corporate technical support or help desk environments

About Us

Avid enables creators to entertain, inform, educate, and enlighten the world. Our customers produce inspiring content, such as feature films, television programs, news broadcasts, and live concerts.



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