Customer Relationship Liaison

1 month ago


Pasig, National Capital Region, Philippines Mida Food Specialist Full time
Job Description:

The Customer Relations Assistant plays a pivotal role in ensuring seamless communication with customers. The individual will be responsible for receiving and processing customer requests, quotations, and orders in a timely and efficient manner.

Key Responsibilities:
  • Respond to customer inquiries and concerns via phone or email
  • Prepare and send quotations to customers based on standard items
  • Coordinate with the sales team to provide accurate order information and ensure timely delivery
  • Retrieve and update customer information, stock status, and purchase order details

Collaboration and Problem-Solving:

The ideal candidate will possess excellent communication skills, both written and verbal. He/She will work closely with the sales, R&D, and operations teams to resolve customer complaints and issues related to product availability, usage, and allocation.

Additional Duties:

  • Monitor inventory levels of critical items to prevent stockouts
  • Recommend product substitutions to meet customer needs
  • Process daily sales reports to track performance and identify areas for improvement

We offer a competitive salary range of $45,000 - $65,000 per annum, commensurate with experience, as well as a comprehensive benefits package. If you are a motivated and detail-oriented professional looking to join a dynamic team, please submit your application.



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